Selling Associate

1 week ago


Riverside, California, United States Neiman Marcus Full time
Job Description

NEIMAN MARCUS GROUP

NeimanMarcus Group (NMG) has been the premier destination for luxury fashionand goods, superior service, and an elevated retail experience for morethan a century. Today, 9,000 associates contribute to the success ofNMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.There are 38 full-line Neiman Marcus stores in cosmopolitan marketsacross the United States and a sophisticated digital platform thatattracts shoppers worldwide. Bergdorf Goodman operates two stores inlandmark locations on Fifth Avenue in New York City , catering to loyal luxury customers globally. NMGalso owns five Last Call stores and , an e-commerce site thatoffers premium furniture and home decor.

Asan organization, NMG is on a transformational journey to become thepreeminent luxury customer platform. NMG continues to deliver the bestintegrated customer experience and has evolved the business to succeedin the ever-changing retail landscape. NMG is a relationship business.What differentiates the organization from other luxury retailers are itsunique assets: a strong store footprint, the most knowledgeableassociates, an engaging online experience, solid brand partnerships,innovative digital and in-store experiences, the most loyal luxurycustomer base, and a strong balance sheet.

Ourcustomers will always be at the center of everything NMG does. Thecompany continues to reinvest in new technologies that enhance thecustomer experience. NMG meets customers where they are. NMG's goal isto offer customers a seamless experience across its stores, online, andremote digital selling.

NMG'spriority is to develop a highly engaged and high-performing team whereeveryone belongs. The business attracts and retains best-in-class talentthrough unique offerings provided to associates in addition to standardemployer benefits. These include an innovative way of working,associate discounts on merchandise, tuition reimbursement, associatehardship fund, and paid time off to volunteer, to name a few.

Aspart of NMG's Environmental, Social, Governance (ESG) work, theorganization is focused on driving its core value of being "All Heart."NMG is also assessing its current environmental and social impact whiledeveloping a three-year plan to lead the luxury industry in itscommitment and transparency to environmental and social sustainability.NMG strives to become an employer of choice, driven by a culture ofBelonging. A dedicated team focuses on this journey, directly impactinghow NMG conducts business throughout the workforce, workplace, andmarketplace dimensions.

NMGhas incredibly passionate and committed corporate and store associates.NMG offers associates an environment where everyone feels welcomed,nurtured, and empowered. Our associates are the heart of NMG. As anorganization, NMG leads with love - love for customers, love forassociates, and love for brand partners.

DESCRIPTION

The Sales Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service.The Sales Associate assists in the merchandising and maintenance of the floor and corresponding stockroom area.This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.
  • Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques
  • Assist with merchandise selection and merchandise returns
  • Handle each register transaction professionally and in a friendly manner
  • Fulfill phone and online orders to support theomni-channel customer experience
  • Knowledge of the sales floor and product.Able to articulate advantages, benefits and/or fits of various vendors
  • Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate Email
  • Move and flow merchandise autonomously.Maintain the floor according to company directed standards.Maintain department area by size/vendor/silhouette/color/price and discount
  • Professionally handle phone calls and any customer service issues
  • Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
  • Timely set up and signage of promotional events
  • Aware of inventory issues
  • Identify and reduce shrink in department
  • Assist store team with preparation and execution of annual inventory
  • Perform other duties as required
Qualifications:

QUALIFICATIONS
  • Sales Associates must be willing to work a flexibleschedule based on business need including evenings, weekends and holidays.
  • Retail experience preferred
  • Excellent communication skills and be multitaskoriented
  • Strong organizational and problem solving skills
  • Requires the ability to perform general mathcomputations
  • Possess basic computer skills, ability to use cashregister
  • Ability to operate photographic and video equipment
  • Capable of performing some lifting of up to 25 pounds


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