Veterinary Receptionist

1 week ago


Studio City, California, United States Veterinary Medical Center Studio City Full time

FRIENDLY HARDWORKING TEAM PLAYERS NEEDED FOR
RECEPTIONIST TIER I

ESSENTIAL JOB DUTIES

  • Open and close the practice to set up for the mornings & evenings as directed.
  • Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, and public bathroom(s).
  • Welcome clients and patients to the practice with a warm and friendly demeanor.
  • Answer incoming telephone calls utilizing proper telephone etiquette.
  • Scheduling appointments.
  • Handle emergency situations by following established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.
  • Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend updates if necessary.
  • Present clients with medications, instructions, or any other take home items.
  • Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.
  • Accurately process cash, checks, charge credit card and Care Credit payments.
  • Dispense medications and provide routine instructions to owners concerning prescribed medications.
  • Enter data into the computer system as required. Retrieve and modify stored records. Assist in the updating of client/patient files as needed including name, address, telephone numbers, and patient medical history.
  • Perform the end of the day procedure each evening. This would include reconciling invoices, balancing the cash drawer, and printing the computer reports.
  • Perform other duties as assigned.

SKILLS AND KNOWLEDGE
Compassion is an extremely vital part of this job.


Knowledge of hospital procedures and operating instructions for making appointments, relaying information regarding patient's condition, and compiling and submitting data on patients treated.


Must accurately relay owner's account on the medical complaint(s) of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s).

-
PHYSICAL EFFORT_


While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; will use hands to manipulate, handle, or feel; will reach with hands and arms.

The employee must be able to occasionally lift and/or move up to 20 pounds.
-
WORK ENVIRONMENT_


While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal waste; possible exposure to contagious diseases.


Pay:
$ $23.00 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off
  • Retirement plan

Schedule:

  • 10 hour shift

Work setting:

  • Inperson

Experience:

  • Customer service: 1 year (preferred)
  • Veterinary experience: 1 year (required)

Shift availability:

  • Day Shift (required)

Ability to Relocate:

  • Studio City, CA 91604: Relocate before starting work (required)

Work Location:
In person

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