Front Office I

1 week ago

Kingsport, Tennessee, United States Holston Medical Group Full time

If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

WHAT WE OFFER:

  • Company paid Life and Accidental Death and Dismemberment Insurance
  • Company paid Long Term Disability Insurance
  • 401(k) and Roth Retirement plan with Company Contributions
  • Medical, Dental, Vision, and additional Life and STD Insurance
  • Health Savings Account Plan with company contributions
  • Paid time off
  • Paid Sick time
  • Paid Holidays
  • Employee discounts
  • And more
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Opening Responsibilities:

• Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses

• Count money in opening drawer and log amount

• Take the phones off the evening setting and follow-up on any messages left overnight

• Unlock doors for the business day

Check-In Responsibilities

• Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome

• Data entry of patient demographics and insurance information

• Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed

• Verify demographic information with patient

• Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.

• Provide HIPAA information to patient

• Provide history form to patient if out-of-date

• Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)

• Verify insurance eligibility

• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

• Generate router for patient

• Enroll patients in follow my health

• Supply patient with internet password, if requested

Check-Out Responsibilities

• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

• Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account

• Schedule follow-up appointments

• Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license

General Office Responsibilities

• Answer incoming phone calls

• Create detail specific tasks from patients for nurses and providers with preferred contact information

• Answer general billing questions

• Pick up documents to shred from within the office

• Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number

• Distribute items from the fax machine (date stamp)

• Key charges as necessary

• Open and distribute mail

• Ensure all medical records releases are completed and a valid Photo ID is obtained

• Cross train in all areas of the front office when possible

• May have to fill in at other HMG offices upon request based upon the business need on an occasional basis

Closing Responsibilities:

• Close out bank deposit following HMG procedures

• Close out credit card machines for the day

• Make sure all calls are cleared from que before logging out of the phone que

• Forward phones to the evening setting

• Close and lock all doors

Education/Experience/Knowledge:

• High School diploma or equivalent required

• 1-2 years' experience in a medical office or customer service position, preferred

• Proven success asking for payment, making change, and balancing a cash drawer

• Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred

• Excellent customer service skills is a must

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."

  • custodian

    1 week ago

    Kingsport, Tennessee, United States Kingsport City Schools Full time

    Employment Information Kingsport City Schools does not discriminate on the basis of race, color, national origin, religion, sex, age or disability in admission to, access to, or treatment or employment in, its programs and activities. The system will be in compliance with the regulations implementing Title VI of the Civil Rights Act of 1994, Title IX of the...

  • Field Clerk

    1 week ago

    Kingsport, Tennessee, United States CAM Industrial Solutions Full time

    Field Clerk 200 S Wilcox Dr, Kingsport, TN 37660, USA Req #263 Tuesday, June 11, 2024 Position Summary Perform clerical duties in accordance with the office procedures. Primary Responsibilities Communicate with customers, employees, and other individuals to answer questions, disseminate , or explain information, take orders, and address compl aints Answer...

  • Administrative Assistant

    1 week ago

    Kingsport, Tennessee, United States Constellis Full time

    .Position SummarySeeking Full Time Administrative Assistant in East Tennessee RESPONSIBILITIES: The responsibilities of the position include, but are not limited to, the following: Assist walk-in customers.Answer phone calls.Provide tier I help desk functions to better assist customers.Utilize multiple computer systems and databases to verify badge status...

  • Primary Care Scheduler

    1 week ago

    Kingsport, Tennessee, United States Compass Health Network Full time

    Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great...

  • Sr. Chemical Process Engineer

    4 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Sr. Chemical Process Engineer

    3 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Principal Process Chemical Engineer

    1 month ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Principal Process Chemical Engineer

    3 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Principal Process Chemical Engineer

    3 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Principal Process Chemical Engineer

    2 months ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description What's it like working for a company that delivers life-saving products and services to our nation's military? Humbling. As part of our ordnance systems team, you will be on the forefront of energetics technology and working alongside some of the best industry's top talent. We are currently hiring for an experienced Process Chemical Engineer...

  • Laboratory Tech II

    3 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description The BAE Systems site in Kingsport, Tennessee, is seeking a Laboratory Analyst.In this role, the Laboratory Analyst:Performs a variety of physical and chemical testing safely using instrumentation and wet chemistry.Records and maintains accurate data using provided data sheets and entering data into LIMS. Complies with all applicable...

  • Laboratory Tech II

    2 months ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description The BAE Systems site in Kingsport, Tennessee, is seeking a Laboratory Analyst.In this role, the Laboratory Analyst:Performs a variety of physical and chemical testing safely using instrumentation and wet chemistry.Records and maintains accurate data using provided data sheets and entering data into LIMS. Complies with all applicable...

  • Laboratory Tech II

    1 month ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description The BAE Systems site in Kingsport, Tennessee, is seeking a Laboratory Analyst.In this role, the Laboratory Analyst:Performs a variety of physical and chemical testing safely using instrumentation and wet chemistry.Records and maintains accurate data using provided data sheets and entering data into LIMS. Complies with all applicable...

  • Laboratory Tech II

    3 weeks ago

    Kingsport, Tennessee, United States BAE Systems Full time

    Job Description The BAE Systems site in Kingsport, Tennessee, is seeking a Laboratory Analyst.In this role, the Laboratory Analyst:Performs a variety of physical and chemical testing safely using instrumentation and wet chemistry.Records and maintains accurate data using provided data sheets and entering data into LIMS. Complies with all applicable...

  • Front Office I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Front Office I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Front Office I

    1 month ago

    Kingsport, United States Holston Medical Group Full time

    If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life and Accidental Death and...

  • Front Office I

    3 weeks ago

    Kingsport, United States Holston Medical Group Full time

    If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life and Accidental Death and...

  • Office Nurse I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Resource Office Nurse I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Phlebotomist I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Phlebotomist I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • Seasonal Front Desk

    1 month ago

    Kingsport, United States Excel Fitness Full time

    Position: Member Services Representative - Seasonal Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities:Perform to your best abilities...

  • Seasonal Front Desk

    3 weeks ago

    Kingsport, United States Excel Fitness Full time

    Position: Member Services Representative - Seasonal Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities:Perform to your best abilities...

  • LPN/CMA/RMA Office Nurse I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. WHAT WE OFFER:Company paid Life...

  • LPN/CMA/RMA Office Nurse I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionGeneral Summary: The Office Nurse (LPN) is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Office Nurse will proactively...

  • LPN/CMA/RMA Office Nurse I

    1 month ago

    Kingsport, United States Holston Medical Group Full time

    General Summary: The Office Nurse (LPN) is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Office Nurse will proactively participate in identifying the needs of...

  • LPN/CMA/RMA Office Nurse I

    3 weeks ago

    Kingsport, United States Holston Medical Group Full time

    General Summary: The Office Nurse (LPN) is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Office Nurse will proactively participate in identifying the needs of...

  • PRN LPN/CMA/RMA Office Nurse I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. General Summary: The Office Nurse...

  • PRN LPN/CMA/RMA Office Nurse I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionIf you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment. General Summary: The Office Nurse...

  • Front Desk Agent

    4 weeks ago

    Kingsport, United States Marriott International Inc Full time

    Job Number 24088490 Job Category Rooms & Guest Services Operations Location MeadowView Conference Resort & Convention Center, 1901 Meadowview Parkway, Kingsport, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Front Desk Agent

    3 weeks ago

    Kingsport, United States Marriott International Inc Full time

    Job Number 24088490 Job Category Rooms & Guest Services Operations Location MeadowView Conference Resort & Convention Center, 1901 Meadowview Parkway, Kingsport, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • LPN/CMA/RMA Resource Office Nurse I

    4 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionGeneral Summary:The Resource Nurse will be moved on a regular basis to work where needed in different Holston Medical Group locations using the necessary skills and knowledge for each type of office whether it is Family/Internal Medicine, OBGYN, Pediatrics, Orthopedics, Wellness, ENT, General Surgery, Gastroenterology, Call...

  • LPN/CMA/RMA Resource Office Nurse I

    3 weeks ago

    Kingsport, United States Holston Medical Group, PC Full time

    Job DescriptionJob DescriptionGeneral Summary:The Resource Nurse will be moved on a regular basis to work where needed in different Holston Medical Group locations using the necessary skills and knowledge for each type of office whether it is Family/Internal Medicine, OBGYN, Pediatrics, Orthopedics, Wellness, ENT, General Surgery, Gastroenterology, Call...