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Front Desk Agent

3 months ago

Pittsburgh, Pennsylvania, United States Holiday Inn Scranton East Full time

Overview:

Duties:

  • Greet guests upon arrival and provide them with exceptional service throughout their stay
  • Check guests in and out efficiently and accurately
  • Handle guest inquiries and resolve any issues promptly
  • Assist with reservations and room assignments
  • Process payments and maintain guest accounts
  • Coordinate with other hotel departments to ensure guest satisfaction
  • Perform night audit duties as needed on checklist & as per management
  • Perfom the overnight duty cleaning tasks to enusre a great first impression for guests.
  • Assist guests with their needs throughout the overnight shift such as cleaning up a mess, switching rooms, moving luggage/belongings, unclogging a toilet, replenishing linens/towles in a guests room etc.

Qualifications:

  • Previous experience in a front desk or guest services role preferred
  • Knowledge of hotel operations and reservation systems
  • Strong customer service skills with a friendly and professional demeanor
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work efficiently in a fastpaced environment
  • Familiarity with phone systems and proper phone etiquette
  • Hospitality or hotel management background is a plus

Benefits:

  • Competitive pay based on experience
  • Opportunities for career growth within the hospitality industry
  • Training provided to enhance skills and knowledge

Job Types:
Full-time, Part-time

Pay:
$ $18.00 per hour

Expected hours:
No more than 40 per week

Benefits:

  • Employee discount
  • Free parking
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overnight shift
  • Weekends as needed

Work setting:

  • Inperson
People with a criminal record are encouraged to apply

Application Question(s):

  • Are you able to start as early as 9pm?
  • Are you able to stay as late as 9AM
  • This job is an overnight shift are you available to work overnights only?
  • Are you available to work weekends as needed?

Experience:

  • Hotel experience: 1 year (preferred)

Ability to Commute:

  • Dunmore, PA required)

Work Location:
In person