Cage & Player Services Supervisor

2 weeks ago

Hazel Crest, Illinois, United States Wind Creek Chicago Full time

Description

Job Overview:

The Cage and Player Services Supervisor oversees and manages the day
  • to
-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring the Main Bankers, Player Services Representatives and Lead Player Services Representatives adhere to all departmental SOPs, COM, guest service standards and compliance regulations.

The Cage and Player Services Supervisor is responsible for securing company funds and accountability of all monies and routing of paperwork.

Must be self-motivated, detail orientated, and able to work successfully with mínimal supervision.

Purpose:


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

***
Value System:Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

***
Duties and Responsibilities:
  • Manages the day
  • to
  • day operations of Player Services; Works in the capacity of subordinates as needed
  • Maintains a complete understanding of our Direct Mail offers, the redemption process of those offers and all promotions
  • Ensures all departmental SOPs, COM, ICS, MICS, and compliance regulations are strictly adhered to; Supervises Player Services Reps, Lead Player Services Reps, and Main Bankers, to ensure that they are in compliance with policies and procedures
  • Ensures effective communication with other departments; Interacts with department manager by providing pertinent information
  • Assists manager in maintaining security and accountability of casino funds located in the Player Services area during assigned shift
  • Provides ongoing training and information to new and existing personnel; Conducts employee counseling/coaching and disciplinary action when necessary
  • Helps resolve any overage/shortages that may occur during their shift
  • Handles any customer inquiries or complaints and follows up with proper documentation
  • Assists manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
  • Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
  • Provides weekly performance reports and performs service audits on Player Service Representatives in sponsor groups on a weekly basis
  • Completes evaluations for representatives in sponsor groups based on performance metrics
  • Manages Leadership Development projects, including but not limited to scheduling and inventory
  • Authorizes comps for guests as designated by management
  • Assists the Player Services Management Team in assuring that all team members provide excellent guest service
  • Monitors and manages team member morale and departmental cleanliness
  • Proactively submits recommendations for improvement
  • Other duties and responsibilities as assigned

Job Requirements:
(please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twentyone (21) years of age or older
  • Associate's Degree in Related field
- required

  • OR Two (2) years' Supervisory experience
- required

  • OR One (1) year experience as a Dual-Rate Supervisor/Lead in a Wind Creek Hospitality Department
- required

  • OR Two (2) years' experience in the hiring position's Department
- required

  • Two (2) years of high volume cash handling experience
- required
- required
- required

  • Knowledge in Microsoft Word and Excel programs
  • Experience working with coin and currency counters
  • Must successfully pass job interview, including a guest service audition
  • Must have the ability to make precise decisions without compromising the integrity of the company
  • Must be able to lift a minimum of 50 pounds
  • Must be able to get along well with all levels of the organization and excel in a teamoriented environment
  • Excellent oral and written English communication skills
  • Must be able to walk or stand for 100% of assigned shift
  • Willing to travel and participate in training as recommended or required
  • Willing and able to work various hours and shifts, including nights, weekends, and holidays
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

  • Cage & Player Services Supervisor

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Cage and Player Services Supervisor oversees and manages the day-to-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring the Main Bankers, Player Services Representatives and Lead Player Services Representatives adhere to all departmental SOPs, COM, guest service standards and...

  • Cage & Player Services Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Cage and Player Services Supervisor oversees and manages the day-to-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring the Main Bankers, Player Services Representatives and Lead Player Services Representatives adhere to all departmental SOPs, COM, guest service standards and...

  • Patient Care Supervisor

    2 weeks ago

    Hazel Crest, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS, Inc. Full time

    Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to...

  • Facilities Operations Manager

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Facilities Operations Manager will work closely with the Director of Facilities to ensure the aesthetics of the property are exceptional at all times, that we have continuity in operations, that we provide an overall safe environment for Guests and Team Members, that we implement safe work practices in the department, and that we...

  • Facilities Operations Manager

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Facilities Operations Manager will work closely with the Director of Facilities to ensure the aesthetics of the property are exceptional at all times, that we have continuity in operations, that we provide an overall safe environment for Guests and Team Members, that we implement safe work practices in the department, and that we...

  • Facilities Operations Manager

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Facilities Operations Manager will work closely with the Director of Facilities to ensure the aesthetics of the property are exceptional at all times, that we have continuity in operations, that we provide an overall safe environment for Guests and Team Members, that we implement safe work practices in the department, and that we...

  • Slot Performance Supervisor

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Slot Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Slot Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and...

  • Slot Performance Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Slot Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Slot Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and...

  • Slot Performance Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Slot Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Slot Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and...

  • Surveillance Systems Technician Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob Overview:The Surveillance Systems Technician Supervisor is responsible for the installation of all upgrades and service packs; maintenance of security and operational needs of all network servers, switches routers and related paraphernalia. This is an on-call position and must be available to respond and help resolve all related issues (24/7)....

  • Surveillance Systems Technician Supervisor

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob Overview:The Surveillance Systems Technician Supervisor is responsible for the installation of all upgrades and service packs; maintenance of security and operational needs of all network servers, switches routers and related paraphernalia. This is an on-call position and must be available to respond and help resolve all related issues (24/7)....

  • sales floor associate

    2 weeks ago

    Hazel Crest, Illinois, United States Dollar Tree Full time

    Dollar Tree SOUTH KEDZIE AVE [Retail Associate / Cashier / Team Member] As a Sales Floor Associate at Dollar Tree, you'll: Handle all sales transactions while operating assigned cash register; Maintain security of all cash; Maintain a high level of good customer service; Protect all company assets; Maintains a pleasant, friendly, cooperative attitude with...

  • Training & Development Specialist

    2 months ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewUnder general direction from the Training Director and/or Supervisor, identifies, schedules, and coordinates brand-training programs. Facilitates New Hire Orientation bi-weekly or as needed. Facilitates brand training programs that drive brand strategy and recognition for the business. Develop new curriculum and edits existing brand...

  • Training & Development Specialist

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewUnder general direction from the Training Director and/or Supervisor, identifies, schedules, and coordinates brand-training programs. Facilitates New Hire Orientation bi-weekly or as needed. Facilitates brand training programs that drive brand strategy and recognition for the business. Develop new curriculum and edits existing brand...

  • Server/waiter

    2 weeks ago

    Hazel Crest, Illinois, United States Crabs & Cocktails Full time

    '''Duties: Greet and seat guests in a friendly and professional manner Take food and drink orders accurately and efficiently Serve food and beverages to guests in a timely manner Strong customer service skills with the ability to seat and greet guest Ensure guest satisfaction by providing exceptional customer service Assist with bussing tables and...

  • Promotions Manager

    3 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Manager develops, coordinates, organizes, and ensures successful completion of promotions and promotional advertising for their assigned WCH property.PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a...

  • Slot Technology Administrator

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Slot Technology Administrator is responsible with ensuring all game technology is maintained accurately and timely and to support any game implementation projects requiring changes to the casino floor or changes to systems that monitor and control our gaming devices and related gaming equipment. The Slot Technology Administrator...

  • Slot Technology Administrator

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    DescriptionJob OverviewThe Slot Technology Administrator is responsible with ensuring all game technology is maintained accurately and timely and to support any game implementation projects requiring changes to the casino floor or changes to systems that monitor and control our gaming devices and related gaming equipment. The Slot Technology Administrator...

  • Caregiver

    2 weeks ago

    Crest Hill, Illinois, United States Willow Falls Senior Living Full time

    _Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an...

  • Registered Nurse

    2 weeks ago

    Crest Hill, Illinois, United States Wexford Health Full time

    POSITION:Registered NurseSCHEDULE:12p-8p Monday-Friday (Sat/Sun off)FACILITY:Stateville Correctional CenterLOCATION:Crest Hill, IL$44/hour Starting RateBENEFITS:Wexford Health is proud to offer a competitive benefits package including:Annual increase 40 total paid days off per year 401(k) plan with 50% match Medical, Dental, and Vision insurance- and...