Information Technology Management Support Specialist

7 days ago

Dayton, Ohio, United States Credence company Full time
Information Technology Management Support Specialist Job Locations US-OH
  • WPAFB ID Category Information Technology Type Regular Full-Time Overview Credence Management Solutions, LLC, is hiring an Information Technology Management Support Specialist who will be primarily responsible for supporting HQ AFMC at WPAFB, OH.
Responsibilities Assist the USG with management and oversight of all IT-related responsibilities within the directorate, including but not limited to: cybersecurity, and IT hardware and software to include those on as laptop computers, tablets, printers, voice over internet protocol telephones, Blackberries/iPhones, scanners, faxes, wireless, Portable Electronic Devices (PED), and other related hardware devices.

Provide electronic equipment and software configuration management support of Government-owned equipment used by individuals and in conference rooms to access both classified and unclassified networks.

Serve as the organizational Information Technology Asset Management (ITAM) Equipment Custodian (ITEC) for HQ AFMC/A4 and adhere to processes and procedures pertaining to managing the computer equipment inventory.

Assist the USG with management of VTC equipment inventory. Assist with development of rules of engagement for VTC scheduling. Assist with development of a VTC users guide. Develop and provide user training. Provide day-to-day assistance with VTC equipment operation. Install and configure software and hardware. Troubleshoot and determine root cause of hardware and software failures. Maintain IT equipment records and configuration. Implement standard desktop configuration computer systems. Configure and install computer peripherals. Provide daily technical assistance to resolve problems reported by assigned personnel. Provide technology refresh recommendations and provide cost estimates as needed. Ensure hardware/software loads are standard and secure and maintain records and configuration. Ensure system backups are organized with an enterprise backup strategy. Perform cybersecurity responsibilities IAW processes and procedures specified in AFI , Air Force Cybersecurity Program Management, AFMAN , Information Assurance Workforce Improvement Program, and AFMAN , Computer Security (COMPUSEC);
  • Follow Cybersecurity Liaison (CL) and COMPUSEC guidance provided by the Wing Cybersecurity Office (WCO) and SharePoint site.

Provide CL support, including but not limited to:
Development, implementation, oversight and maintenance of an organization Information Assurance (IA) program for both classified and unclassified users. Implementing and enforcing AF cybersecurity policies and procedures using the WCO for guidance and escalation.

Ensuring effective procedures are in place to verify all users have the requisite security clearances, supervisory need-to-know authorization and are aware of their IA responsibilities (training) before being granted access to AF information systems.

Coordinating cybersecurity refresher training on an annual basis for all users.

Ensuring IT is operated, maintained and disposed of properly IAW AFMAN Ensuring software and hardware acquisitions meet 88th Communications Squadron (88 CS) change management or system-level cybersecurity prerequisite approval before being connected to the network.

Reporting cybersecurity incidents suspected malicious behavior or newfound vulnerabilities; o Implementing required cybersecurity countermeasures, including but not limited to Communications Security (COMSEC), COMPUSEC, and Emission Security (EMSEC).

Initiating requests for temporary and permanent exceptions, cybersecurity deviations, or waivers. Requesting and managing network accounts and active directory issues. Sub

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