Manager, Food
2 months ago
QC position, located in Whitehouse Station, NJ GENERAL DESCRIPTION OF POSITION The Manager, Training & Execution, Enterprise Food & Beverage plays a crucial role in ensuring the successful implementation of training programs and the consistent execution of food and beverage operations across the company.
This role focuses on training team members (new & existing), coordinating operational procedures, and maintaining quality standards to deliver exceptional customer experiences.
This role helps to ensure that Food & Beverage initiatives and innovations are executed flawlessly for our customers through consistent, recurring training.
This role will focus heavily on the QuickChek business but will likely grow into covering additional responsibility as the Food & Beverage program grows across the Enterprise organization.
This individual will work closely with internal partners, especially Food & Beverage innovation/culinary, category managers and execution/enablement, store operations, and food safety/quality assurance.
The successful candidate will possess great attention to detail, high energy, agility, and a 'teaching' mindset. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team oriented. This is a high visibility role with opportunity for growth. ESSENTIAL DUTIES AND RESPONSIBILITIES- Partner with Senior Manager and team to develop comprehensive training programs for food and beverage team members.
- Create training materials, manuals, and presentations that cover menu knowledge, service standards, safety protocols, and customer engagement.
- Conduct training sessions for new hires and ongoing training for existing employees/team members to ensure clear understanding of the offer, service expectations, and operational procedures.
- Partner with the food safety and quality assurance team to understand the performance of food and beverage team members to ensure they meet established service and quality standards.
- Develop and refine operational workflows to optimize efficiency and customer satisfaction.
- Stay updated on menu changes, ingredients, and preparation methods to effectively educate staff and answer customer inquiries.
- Help to ensure clear understanding of policies/procedures as it relates to health and safety regulations, food handling guidelines, and sanitation protocols.
- Foster a customer-centric environment by training staff to provide excellent service, handle customer inquiries, and address concerns professionally.
- Address operational challenges, customer complaints, and staff issues in a timely and effective manner.
- Collaborate across functions to implement solutions and process improvements.
- Identify opportunities to enhance food and beverage offerings, service quality, and overall customer experiences.
- Gather feedback to drive continuous improvement initiatives.
- Maintain records of training sessions, staff evaluations, and operational procedures.
- Identify & implement opportunities for automation.
- Provide regular reports to management on training outcomes and operational performance.
- Manage & grow the training & execution team.
- Expect to travel ~25% of the time.
- Perform any other related duties as required or assigned. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS/ ATTRIBUTES
- A minimum of 2 years of full-time experience - preferably in the quick service restaurant ('QSR'), convenience store, food & beverage, and/or multi-unit retail industry, across training & development, operations, and/or equivalent functions.
- Experience in food and beverage operations, including training and staff management.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office suite (Word, Excel, Powerpoint).
- ServSafe certification in food safety and training (preferable). EDUCATION
- A four-year college degree is required
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