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Patient Access Representative
3 months ago
Location:
Geisinger Primary Care PottsvilleShift:Days (United States of America)Scheduled Weekly Hours:0
Worker Type:
Regular
Exemption Status:
No
Job Summary:
Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience
Job Duties:
Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Must maintain high regard for confidentiality.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of encounter.
Properly utilizes and maintains patient recall and reschedule lists.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Hours: 8 hour shifts are between 6:45 am to 5:00 pmWeekends: Saturday hours available.
8 am to 12 pmTravel:
Will be required to provide coverage in the following locations as needed.
- Kulpmont, Frackville, Mahanoy City, Pottsville, OrwigsburgGeisinger cares about not only its patients and members but also about you and your family.
To learn more:
Benefits of working at Geisinger: 401(k) plan that includes automatic Geisinger contributionsFree membership with discounted backup care for your loved onesEmployee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and moreMyHealth Rewards wellness program to improve your healthEducation:High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 1 year-Related work experience (Preferred)
Certification(s) and License(s):
Skills:Clerical I, Communication, Customer Service, Office Politics And ConfidentialityOUR PURPOSE &
VALUES:
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities
KINDNESS:
We strive to treat everyone as we would hope to be treated ourselves
EXCELLENCE:
We treasure colleagues who humbly strive for excellence
LEARNING:
We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow
INNOVATION:
We constantly seek new and better ways to care for our patients, our members, our community, and the nation
SAFETY:
We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.
Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.
We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
