APS Senior Consultant

2 weeks ago

Little Rock, Arkansas, United States Avaya Full time
Select how often (in days) to receive an alert:
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya.

Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create. Learn more at

ABOUT THE OPPORTUNITY


This is an exciting opportunity to nurture your career with implementation of Avaya products which includes installation, configuration, testing and troubleshooting services.

We are looking for self-driven, organized, and self-motivated professionals to join our Avaya Professional services team who will be responsible for delivering our core-values of Excellence to several of our Avaya customers.

It is a customer facing role and you will be working on planning, designing of the implementation plan and delivering the Avaya Solutions in both traditional on-premise and Cloud based projects.

You'll have the opportunity to immerse yourself across a variety of activities, including:
Leading Customer facing Professional Services projects
Performing design, implementation, upgrade and testing services for Avaya UC and CC products/solutions
Prepare technical plans, configuration worksheets and migration plans associated to project deliverables

Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems.

Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables. Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.

ABOUT YOU
What can you bring?

Strong and demonstrated hands-on experience with installation, configuration, integration, and upgrade of:
o WFO/AWE suite (ACR, ACRA, QM, WFM, CF, DPA, KMS, Scorecards).
o Verint/Nuance (if not Avaya background).

  • Knowledge desired about Certificates, SQL, AD integration, SSO, LDAP.
  • Well versed with Linux commands
  • Knowledge in deploying VMWare and performing tasks such as backups/restores, snapshots, etc.
  • Knowledge on Cloud environment would be added advantage.
  • Great written and verbal communication skills
  • Self-starter and capable of working independentlyability to learn new skills and new products.
  • Strong Customer focus experience and able to work collaboratively as a team player.
  • Able to work in flexible hours including late night and weekends for support of Customer project services (e.g. migration, cutover and upgrade services).
  • Fluency in English is required.
  • Typically requires - 6 years of experience and a Bachelor's degree or equivalent experience.

BENEFITS
Well-Being


We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries.

We also provide wellness and employee assistance programs.
Recharge & Refuel

We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
Continuous Learning


Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

Growth & Development

A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
Giving Back

We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

FOOTER
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya.

All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.

In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change.

Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).

#J-18808-Ljbffr

  • Senior SAP FICO Consultant

    2 weeks ago

    Little Rock, Arkansas, United States IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Consultant _ Oracle Conversions

    2 weeks ago

    Little Rock, Arkansas, United States Genpact Full time

    Job Description - Consultant _ Oracle Conversions (ITO073146)Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the...

  • Consulting Package Consultant: SAP FIN FI Professional Bangalore, IN

    2 weeks ago

    Little Rock, Arkansas, United States IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • NetSuite Senior Sales Consultant

    4 weeks ago

    Little Rock, Arkansas, United States Oracle Full time

    Job DescriptionDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud...

  • NetSuite Senior Sales Consultant

    1 month ago

    Little Rock, Arkansas, United States Oracle Full time

    Job DescriptionDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud...

  • Oracle Cloud Financials Lead Consultant

    2 weeks ago

    Little Rock, Arkansas, United States Epsilon Solutions Ltd. Full time

    Technical Recruiter at Epsilon Solutions Ltd. Job profile:Oracle Cloud Financials Lead ConsultantJob: Full TimeJob Description:Oracle Cloud Finance 5+ yearsMAIN EXPERIENCE REQUIRED Finance track modules: AR, AP, GL LATAM LocalizationsMANDATORY SKILLS / REQUIREMENTS Full bilingual (english/spanish) Experience in Oracle Financial Skills: Oracle Financials -...

  • Consulting Oracle Cloud Finance Consultant Professional London, GB

    2 weeks ago

    Little Rock, Arkansas, United States IBM Full time

    IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your...

  • Finance Consultant Sofia Hybrid Remote

    2 weeks ago

    Little Rock, Arkansas, United States BICA Services Full time

    Our partner is a fast-growing IT company. They implement and support business management systems based on Microsoft Dynamics 365. They are looking for an experienced Finance Consultant to join their team. Responsibilities Analyze client business processes and business requirements Work with clients to align existing processes with D365 Finance and...

  • Senior Project Engineer

    2 weeks ago

    Little Rock, Arkansas, United States Baptist Health Full time

    Shift: Day Working Hours: M-F 8:00-5:00pm Summary:The Senior Project Engineer coordinates, designs, develops, organizes or reviews engineering aspects of construction and renovation of health care facilities in accordance with all applicable codes. The Senior Project Engineer position encompasses the management of the day-to-day engineering functions,...

  • Senior Planning Analyst

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

    Monday Friday, 8:00 a.m. - 5:00 p.m. On-Premises Provides consultation, interpretation and analysis of data related to business development, service-line planning, public relations, marketing, program proposals and other initiatives as directed. Planning Analyst, Planning, Analyst, Senior, Technology, Healthcare, Development

  • Consultant_ Oracle Apps Technical

    2 weeks ago

    Little Rock, Arkansas, United States Genpact Full time

    Job Description - Consultant_ Oracle Apps Technical (ITO074873)Consultant_ Oracle Apps Technical ITO074873With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far...

  • Program Manager/ Consulting Lead

    2 weeks ago

    Little Rock, Arkansas, United States Oracle Full time

    Job DescriptionOracle Local Government team is hiring a Program Manager/ Consulting Lead - Utility BillingRunning on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local government agencies. It provides a single, integrated system for streamlined accounting, grants...

  • Design engineer Junior/Medior/Senior

    2 weeks ago

    Little Rock, Arkansas, United States Infranea Full time

    Do you share our passion for information engineering? At Infranea, we are passionate about infrastructure, Digital Engineering & Services and Process & Contracts of complex infrastructure works. This is how we contribute to the digital transformation of the construction industry. Our 90 engineers and consultants design, integrate, visualise and simulate all...

  • Senior Medicaid Business Analyst

    4 weeks ago

    Little Rock, Arkansas, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Medicaid Business Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US).The successful...

  • Senior Medicaid Business Analyst

    1 month ago

    Little Rock, Arkansas, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Medicaid Business Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US).The successful...

  • Head of Finance

    2 weeks ago

    Little Rock, Arkansas, United States Zurich International School Full time

    Applications will be accepted beginningThursday, April 25, :00 AM(Central Standard Time)Do you know someone who should apply for this job? Send this job posting to him or her We'll send an email and include the job details and a link to this posting.Recipient's NameRecipient's EmailYour NameYour EmailDo you know someone who should apply for this job? Send...

  • Sr. Client Partner Consultant, DentaQuest

    2 weeks ago

    Little Rock, Arkansas, United States Sun Life Financial Full time

    At Sun Life, we value diversity and encourage our employees to bring their authentic selves to work. Every day, you'll collaborate with talented colleagues to find innovative ways to enhance our company's benefits. Join a leading provider of group insurance benefits in the U.S. and be part of a dynamic team that is dedicated to making a positive impact on...

  • Senior Information System Security Officer

    2 weeks ago

    Little Rock, Arkansas, United States MindPoint Group Full time

    Senior Information System Security OfficerDepartment: GRCLocation:Text code SISSO to to applySince 2009, MindPoint Group has been the cybersecurity firm of choice for the most security-conscious US federal agencies and commercial enterprises.We're proud to be one of Inc. 5000's fastest-growing companies in the country. With several Best Places to Work ...

  • Senior Planning Analyst

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

    ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY...

  • Senior Data Reporting Analyst

    4 weeks ago

    Little Rock, Arkansas, United States Highmark Health Full time

    Company :Highmark Inc.Job Description :JOB SUMMARYThis job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations for the purposes of supporting operational excellence, management...