QA Managed Service Lead

2 weeks ago

Worcester, Massachusetts, United States The Hanover Insurance Group Full time

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Quality Assurance team is currently seeking a QA Managed Service Lead in our Worcester, MA office or remote work location.

This is a full time, exempt role.

POSITION OVERVIEW:

Reporting to the Quality Assurance Center of Excellence leader, the position of Managed Service Lead primarily focuses on the facilitation of effective integration and management of QA managed services and activities within the overall IT lifecycle through knowledge transition, facilitation of early engagement of QA resources in the SDLC, identifying opportunities for QA transformation within the business unit and trending and monitoring service performance and Hanover dependencies to facilitate quality outcomes.

The ideal candidate is self-motivated with strong leadership skills and can drive consensus and balance priorities. They will serve as account liaisons and quality management champions for the business unit(s) they support and enable the results and quality of QA services delivered.

IN THIS ROLE, YOU WILL:

  • Facilitate relationship and resource management between Hanover and vendor teams
  • Partner with business unit and project leaders to understand the business strategy, goals, and objectives, identify demand, and manage supply
  • Act as a key point of contact for all QA aspects of releases, providing QA services, ensure appropriate engagement of QA with the business to support test objectives and timelines
  • Influence the adoption of QA processes and facilitation of transformations resulting in operational efficiencies aligned with organizational commitments to quality
  • Coordinate and monitor software projects from initiation through delivery facilitating reviews of test strategies and test estimates to enable consistent alignment with business expectations
  • Evaluate work intake within a business unit, validate alignment of project scope with test estimation and ensure test cost remains within budget
  • Collect and synthesize metrics and data points to collaborate with peers and colleagues in support of the Key Performance Indicators defined for the program
  • Build and grow credible relationships with key stakeholders
  • Enable opportunities to leverage QA tools, solution accelerators, QA automation, and establish effective regression test beds based on business priorities
  • Help to lead the organization along the maturity to path from quality control / assurance to quality management / engineering
  • Trend, monitor, analyze and report on vendor performance (SLAs) and contractual terms within each business unit. Review test status / metrics and effectively identify / manage issues and risks
  • Ensure continuous improvement of the vendor team in the areas of business acumen, technical capability and delivery of test innovation and efficiencies. Ensure vendor performance meets the organization's requirements and contractual agreements
WHAT YOU NEED TO APPLY:
  • Minimum of 8+ years of Quality Assurance experience within various software delivery models - agile, iterative, waterfall
  • Bachelor's degree or relevant experience
  • Certification in ISTQB or ITIL is a plus
  • Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US citizen or Greencard holder)
  • Proven experience with tools and techniques associated with quality engineering
  • Sound leadership skills with experience in leading test strategies and transforming QA methodologies
  • Strong software QA knowledge, analytical capabilities, and attention to detail
  • Solid problem solving, organizational and decision-making skills with the ability to drive results with urgency.
  • Proficient in leveraging financial data for data analysis
  • Willingness to work in a hands-on capacity
  • Ability to work in a collaborative team setting, effectively build relationships and interact at all levels within the organization
  • Excellent verbal and written communication skills
  • changing priorities and timelines while managing multiple simultaneous initiatives
CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits
EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here

Other details
  • Pay Type Salary
  • Required Education Bachelor's Degree
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