Program Manager Customized Community Support

1 week ago

Albuquerque, New Mexico, United States Great Livin' LLC Full time
Program · Albuquerque, New Mexico
Department: ProgramEmployment Type: Full-TimeMinimum Experience" Manager/SupervisorCompensation: DOE

Great Livin' LLC has an opening for a Program Manager Position. This position is specific to Customized Community Support and Customized In home Support Services.

We offer a flexible schedule, health, dental, and vision insurance, retirement plan, and paid time off.

The Program Manager is a member of the Management Team. Must maintain awareness of regulations, standards, policies and procedures that the program must operate within to ensure compliance. The Program Manager directs and coordinates delivery of services, supervises location managers, monitors the quality of services provided, participates in the development of procedures and methods of service delivery and ensuring documentation of services. The Program Manager is responsible for the intake/discharge coordination for their program. The Program Manager is the conduit for communication from the field to the Management Team and from the Management Team to the field. The Program Manager is supervised by and reports to the Program Director.

Essential Duties:

  • Directs and coordinates the delivery of services in compliance with regulatory requirements.
  • Supervise Community Support Staffing
  • Training to new and existing CCS and CIHS staff on relevant company Policies and Procedures, Individual Specific Training
  • Evaluate all employees that he/she is assigned to supervise
  • Attend ISP/IDT meetings for individuals in assigned services
  • Creation of ISP outcomes, teaching and support strategies, and semi-annual and annual reports.
  • Ensuring cross over of all medical needs and medications are completed during service hours.
  • Individual Intake/Discharge Coordination
  • Review payroll information (iSolved, Alternative Documentation of Hours Worked Forms, PTO, Mileage forms, overtime documentation, etc.) at the end of each pay period for accuracy and completeness before submitting to the Executive Director for review and submission to the bookkeeper
  • Provide information to CQI and Management on QA/QI as requested
  • Provide On-Call support/every third weekend.
  • Coordinate with other Program Managers regarding policy and procedure issues
  • Review GERs and assist with internal investigation (w/ CQI Manager as requested)
  • Behavioral crisis intervention (on site) when appropriate
  • Attend Evaluations/Assessments as needed / appropriate
  • Responsible for managing the Program Manager debit card purchases
  • Monitor service delivery through observation and documentation
  • Complete a Program Manager Client Audit each month

MODEL THE CULTURE OF THE AGENCY

  • Train parts of New Employee Orientation
  • Hands-On modeling and training in all environments
  • Staff mentoring and support
  • Direction, Problem Solving, and Advice to staffing
  • Provide a model of the culture and service delivery

Additional Tasks

  • Attend management and QA/QI meetings
  • Other tasks as assigned by the Great Livin' LLC Directors relevant and within the guidelines mission and ethics of Great Livin' LLC
  • Completion of job-related requirements per Great Livin's Policies and Procedures, and State Standards: ICF/DDW/Mi Via, Procedures and expectations (including - as applicable, but not limited to: completion of all required documentation before leaving shift; completion of State Abuse, Neglect and Exploitation Reporting; GERs; PayDay)

Knowledge and skills:

  • Must be able to speak, read and write in English
  • Proficient in the use of a personal computer and various software packages the company uses
  • Must have or gain working knowledge of Therap, iSolved and other agency systems as applicable
  • Knowledge of agency positions and responsibilities, and who to go to with specific questions and/or concerns
  • Must be of good integrity and possess adequate physical, mental, and emotional stability so as to meet job duties in a safe and responsible manner
  • Must have/gain a working knowledge of client funding rules and regulations (DD Waiver, Mi Via), and required documentation for Medicaid billing procedures
  • Working knowledge of the DD Waiver/Mi Via Standards and a working knowledge of SL and CCS standards
  • Working knowledge of the Company's employee discipline/termination practices

Experience / Educational Requirements:

  • Bachelor's Degree (3-years' experience in a related field may be substituted in lieu of degree)
  • 1-year management experience in field/related field
  • Completion of State-Mandated Trainings for Direct Support Supervisors and Internal Service Coordinators within first year
  • Agreeable to additional training(s) when appropriate for the enhancement of position skills

Expected Job Outcomes

  • Timely and accurate filing of necessary paperwork/reports
  • Concise and accurate completion of assigned tasks
  • Conduct himself/herself as a member of the Great Livin' team
  • Assist with the growth, quality, and direction of Great Livin'
  • Cohesive communication between Great Livin' COO, CEO, Program Director, RN, other Program Managers and relevant team members related to Great Livin' and the people we support

Physical Characteristics/Inhabitants of Position

  • Lifting
  • Strong Odors
  • Verbal Aggression
  • Airborne Particles
  • Travel Related
  • Equipment Operations
  • Noise
  • Possible Eye Irritants
  • Small/Cramped Workspaces
  • Eye Strain
  • Possible Skin Irritants
  • Computer Usage
  • Heights
  • Physical Aggression
  • Medium/High-Temperature Work Areas

Special Requirements

  • Valid New Mexico Driver's License
  • Valid Auto Liability Insurance
  • Pass required background checks
  • Job Related Certification(s)/Trainings, as and when deemed necessary by Great Livin' LLC and/or the state of New Mexico

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