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3 months ago
SALES
- Attain individual sales targets set by the Company. Daily/Weekly/Monthly
- Complete expectations with VZ Engage call campaigns and assigned VZ Engage calls set by DM/RD. Daily
- Follow TCC Sales Processes while selling with integrity. Daily
- Check-in all guests and utilize sales sheet or Digital Bundle Guide with every guest interaction. Daily
- Utilize Verizon Account Reviews, for all existing Verizon guests. Daily/Weekly
- Drive Google reviews for the store to maintain a minimum rating of 4.2 stars. Maintain an RIS score above 80%. Daily
- Encourage guests to opt-in to marketing and retention programs. Daily
- Provide an excellent guest experience. Utilize de-escalation and problem-solving skills to resolve customer escalations. Daily
- Check Email, Prizm, VZ InfoManager, email, and Microsoft Teams for the latest communication and promotions during working hours. Daily
- Maintain regional/district standards set forth by RD.Daily/Weekly/Monthly
- Inventory Management: Ensure daily serialized counts are performed Monday through Friday, follow stated receiving, transfer, and return policies and procedures. Daily/Weekly
- Follow all operational procedures during each shift (open/close/mid). Daily/Weekly
- Follow all POS guidelines to process transactions. Daily
- Return all non-sell products and trade devices according to timeframe within policy. Daily/As Needed
- Maintain store organization, marketing/merchandise presentation and overall store appearance to provide good customer experience. Daily/Weekly
- Maintain store cleanliness Daily
- Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required. As Needed
STAFFING
- Consistently recruit and promote TCC within the community. Daily
- Track progress of personal performance goals. Daily
- Shift readiness be on time and in stated dress code. Daily
- Review Store Support communications and complete tasks in a timely manner. Daily
- Live out the 5 Promises with coworkers, customers, and in the community. Daily
- Clock in and out for all shifts. Report any missed punched to hiring manager immediately. Daily
- Be a positive influence with peers, customers, and in the community. Daily
- Follow all guidelines provided in the Employee Handbook and Code of Conduct. Daily
- Report any allegations of unethical or illegal business conduct to Compliance or HR. Daily
- Requires frequent standing and the ability to stand, sit, walk and bend for extended periods of time.
- Ability to lift 10 pounds as needed.
- Ability to travel approximately 10%, based on the needs of the business.
- Customer Service - Customer Care - Customer Support
- Wireless - Wireless Sales - Outside Sales - Inside Sales - Door to Door Sales - Cellular
- Retail - Retail Sales - Retail Sales Associate - Retails Sales Representative
- Sales Consultant - Sales Associate - Sales - Direct Sales - Commission Sales
- Customer Service - Customer Relations - Store Manager - Sales Manager
- Verizon - Verizon Wireless -Mobile Expert - Mobile Sales
- Server - Bartender - Waitress - Waiter - Restaurant Server
- Car Sales - Automotive Sales - Auto Sales
- Insurance Sales - Sales Agent - Insurance Sales Agent
- Field Sales Representative - Representative
- Associate - Consultant - Expert - Agent - Advisor
- Call Center Agent - Call Center - Call Center Sales
- Tech Repair - Wireless Repair - Mobile Repair
- Bank Teller - Banking - Teller - Banker
- Business Owner - Owner - Owner Operator
- TCC - TCC Careers - Now Hiring
- Pay Type Hourly