See more Collapse

Software Engineer-Contact Center

1 month ago

Raleigh, North Carolina, United States Truist Financial Full time
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Deliver technically complex solutions. Perform system integration support for all project work.

Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.

This role will work on the migration, configuration and deployment of AWS Connect.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
  • Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
  • Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
  • Build in and maintain security controls and monitoring in support of company standards.
  • Typically lead moderately complex projects and participate in larger, more complex initiatives.
  • Solve complex technical and operational problems. Act as a resource for teammates with less experience
  • May oversee the work of a small team.

In an Agile environment:

Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work.

Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience
  • In-depth knowledge in information systems and ability to identify, apply, and implement best practices
  • Understanding of key business processes and competitive strategies related to the IT function
  • Ability to plan and manage projects and solve complex problems by applying best practices
  • Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information
Preferred Qualifications

There is a strong preference for candidates with experience in AWS Contact Center or a similar cloud-based contact center

Experience with AWS services

AWS Connect

DevOps Experience

  • Master's degree and ten+ years of experience or an equivalent combination of education and work experience
  • Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
  • Banking or financial services experience.

Knowledge of one or more of the following:
Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills

  • Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level
  • Experience with Open Source tools and frameworks
  • Experience with cloud technologies, such as AWS, Azure, or GCP
  • Strong understanding of SOA and/or Open API methodologies and service architectures
  • Experience using web servers, application containers, caching technologies
  • Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
  • Experience with messaging systems (i.e., MQ and JMS)
  • Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests
OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of

TIH:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position.

TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits.

All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on TIH's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible to participate in a deferred compensation plan.

As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details.


TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

TIH is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

We have other current jobs related to this field that you can find below

  • Java Software Engineer

    3 weeks ago

    Raleigh, North Carolina, United States UBS Full time

    Java Software EngineerUBS - Raleigh, NCUnited States - New Jersey, United States - North CarolinaInformation Technology (IT)Group FunctionsJob Reference #295869BRCityRaleigh, WeehawkenJob TypeFull TimeYour roleDo you want to drive the next level of application architecture in the Compliance IT space? Would you like to apply Agile at scale while developing...

  • Product Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Software Engineer

    1 month ago

    Raleigh, North Carolina, United States Red Hat Full time

    Responsible for designing new software features and architectures to improve the product and performance. Responsible for designing and implementing software solutions for customers involved in Kubernetes data protection efforts.*Telecommuting permitted: work may be performed within normal commuting distance from the Red Hat, Inc. office in Raleigh, NC.What...

  • Senior Software Maintenance Engineer

    1 month ago

    Raleigh, North Carolina, United States Red Hat, Inc. Full time

    Senior Software Maintenance EngineerAbout the JobThe Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Maintenance Engineer to help lead a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver...

  • Software Engineer II

    3 weeks ago

    Raleigh, North Carolina, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...

  • Principal Software Engineer

    1 month ago

    Raleigh, North Carolina, United States Red Hat, Inc. Full time

    Principal Software EngineerPrimary job responsibilitiesCoordinating architecture and dependencies with other teams in a broad technical context, and demonstrates an understanding of the consequences of technological choices.Holds a leadership position in upstream or across a group of internally focused projects typically a strategic owner, frequently...

  • Linux Kernel Software Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Red Hat, Inc. Full time

    Linux Kernel Software EngineerJob summaryRed Hat's Kernel Linux Engineering team is looking for a Software Engineer to join us on Red Hat's In-Vehicle Operating System & Enterprise Linux for Edge Linux deployments. In this role you will be part of a growing team focused on Linux kernel development for use in automotive, edge, real-time and industrial...

  • Senior Principal Software Engineer

    1 month ago

    Raleigh, North Carolina, United States Red Hat, Inc. Full time

    Senior Principal Software EngineerAbout the jobThe Hybrid Cloud Console (HCC) engineering organization is seeking an exceptional Senior Principal Software Engineer to join our team. This is an extraordinary opportunity to contribute to a hybrid cloud management platform that enables organizations to manage and govern resources across a diverse and...

  • Software Engineer, Systems

    2 months ago

    Raleigh, North Carolina, United States Meta Full time

    Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...

  • Software Engineer

    1 month ago

    Raleigh, North Carolina, United States Red Hat Full time

    Analyze software requirements, including Kubernetes security product requirements, design and write software code, and design algorithms.Telecommuting role to be performed anywhere in the U.S.What You Will Do: Develop new tools and frameworks to help developers rapidly test, prototype, and ship new versions of the Red Hat Advanced Cluster Security for...

  • Software Engineer Intern

    2 weeks ago

    Raleigh, North Carolina, United States Splunk Full time

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Sr. Software Engineer

    1 week ago

    Raleigh, North Carolina, United States Home Solutions Full time

    Exciting Opportunity as a Senior Software Engineer at Home SolutionsWork at the intersection of data engineering, event-driven architecture design, and web application developmentGuide decisions to set up for scalable growth using languages like Ruby and SQLCollaborate with a small, innovative team on the emerging product, Neighborhood...

  • Front End Software Engineer

    2 months ago

    Raleigh, North Carolina, United States Xsolla Full time

    We are excited to announce the launch of our new engineering team in the US, aimed at partnering with our international stakeholders in Kuala Lumpur to support and enhance Xsolla Engineering. We are looking for a talented Frontend Software Engineer responsible for translating UI/UX design wireframes into actual code that produces visual elements of our...

  • Senior Software Quality Engineer

    2 months ago

    Raleigh, North Carolina, United States Red Hat Full time

    Senior Software Quality Engineer - OpenShift OCMJob SummaryThe Red Hat QE team is seeking people with a curious and innovative mindset, and diverse technical backgrounds. Automated testing, software development or devops, you can touch all of that in QE on the journey to make our software better.Find out more about what it is like to work in Red Hat QE...

  • Senior Engineer, Cloud Center of Excellence ITAR

    1 month ago

    Raleigh, North Carolina, United States Danfoss Full time

    Job DescriptionCloud Center of Excellence (CCoE) develops the public cloud service capabilities that support Danfoss and its customers. The CCoE will help to further enable our global digital transformation and fulfill employees needs while progressing on our hybrid multi-cloud adoption journey. The CCoE is looking for an experienced Senior Cloud Engineer...

  • Software Engineer, Android, IXL Mobile

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking highly motivated Android Engineers who will lead in the creation of a breakthrough user experience by developing the primary features of our Android applications. The IXL Mobile team is small, collaborative, and passionate about researching and...

  • Software Engineer, iOS, IXL Mobile

    4 weeks ago

    Raleigh, North Carolina, United States IXL Learning Full time

    IXL Learning, developer of personalized learning products used by millions of people globally, is seeking highly motivated iOS Engineers who will lead in the creation of a breakthrough user experience by developing the features of our iOS applications. The IXL Mobile team is small, collaborative, and passionate about researching and implementing the best in...

  • Senior Back-End Software Engineer

    3 weeks ago

    Raleigh, North Carolina, United States ATLAS SP Partners Full time

    About ATLAS SPATLAS SP Partners is a global investment firm that seeks to provide stable funding and capital markets services to companies seeking innovative and bespoke structured credit and asset-backed finance solutions. ATLAS SP's tenured experts work with clients to determine the best approach to optimize their capital and achieve their goals, across a...

  • Senior Front-End Software Engineer

    3 weeks ago

    Raleigh, North Carolina, United States ATLAS SP Partners Full time

    About ATLAS SPATLAS SP Partners is a global investment firm that seeks to provide stable funding and capital markets services to companies seeking innovative and bespoke structured credit and asset-backed finance solutions. ATLAS SP's tenured experts work with clients to determine the best approach to optimize their capital and achieve their goals, across a...

  • Senior Software Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Veradigm LLC Full time

    Welcome to Veradigm, where we are dedicated to revolutionizing healthcare with insightful solutions. Join our team and be part of the change in healthcare being driven by various entities like biopharma, health plans, healthcare providers, and health technology partners. At Veradigm, our main focus is on utilizing research, analytics, and artificial...