Bilingual Client Services Representative
1 week ago
We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of test each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentless about innovation and growing to pioneer the future of clinical and environmental laboratory testing.
Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment.
Job SummaryAscend Client Services is the front line contact support for one of the largest automated technology labs in America. As a Bilingual Client Service Representative (Spanish), you will be responsible for successfully handling a large flow of inbound and outbound calls as the first point of contact for clinical clients. The Client Services team quickly supports, educates and provides solutions to dialysis clinics who are medical professionals. The team's mission is to consistently provide the highest standard of support for our clients. We deliver an exceptional client experience every call, every time. Client Service Representatives serve as the bridge between the Ascend Clinical lab and our clients.
Essential Functions:The successful applicant will be able to perform the following essential functions:
- Receive and handle all telephone calls and emails pertaining to client support
- Make outbound calls for urgent and critical lab results within specified timeframe
- Achieve contact center call metrics and other metrics appropriate to the position
- Manage time effectively on client calls and accurately document support provided.
- Respond to complex inquiries using critical thinking skills
- Resolve service problems by clarifying the client's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis
- Convey a positive and professional image to clients and employees
- Maintain composure in high pressure situations
This will be a first shift position with occasional overtime. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:- High School Degree or GED
- 2+ years of Experience in a fast pace call center environment
- Bilingual in Spanish
- Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook)
- Strong listening and comprehension skills
Ascend provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave) Retirement Benefits: Contributory pension plan and Savings Plan (401k).
Compensation:- $20-$24/hr
- Salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role
If you are interested in applying to Ascend and need special assistance or accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
Powered by JazzHR
-
Client Service Associate
1 week ago
Colorado Springs, Colorado, United States Prestige Staffing, Inc. Full timeWe are seeking a Client Service Associate to join our growing RIA firm team. This is a pivotal role that involves ensuring all client service requests are handled promptly and efficiently in our office environment.Completing various client service tasks such as new account setup, account updates, asset movement, reporting, system maintenance, and other...
-
Customer Service Representative
1 week ago
Colorado Springs, Colorado, United States Circle K Stores, Inc. Full timeStore : 435 W Garden Of The Gods Rd, Colorado Springs, Colorado 80907 Availability Shift/ Days Part time Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desi Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
1 week ago
Colorado Springs, Colorado, United States Randstad Full timeJob DescriptionJob DescriptionJoin Our Colorado Springs Team as a Customer Service RepAre you a Customer Service Wizard? Do you thrive on delivering top-notch service with a smile? Join us at the heart of Colorado Springs as a Service Coordinator and be a key player in our mission to provide stellar customer experiences. Picture yourself working with one of...
-
Food Service Representative
1 week ago
Colorado Springs, Colorado, United States CommonSpirit Health Mountain Region Full timeWelcome to CommonSpirit Health Mountain Region: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high...
-
Medical Courier/Service Representative
4 weeks ago
Colorado Springs, Colorado, United States Labcorp Full timeAt Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career stepLabCorp seeking a Service Representative/Courier to join our...
-
Medical Courier/Service Representative
4 weeks ago
Colorado Springs, Colorado, United States Labcorp Full timeAt Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career stepLabCorp seeking a Service Representative/Courier to join our...
-
Retail Print and Client Services Supervisor
4 weeks ago
Colorado Springs, Colorado, United States Office Depot General Full timeOverview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...
-
Retail Print and Client Services Supervisor
1 month ago
Colorado Springs, Colorado, United States Office Depot General Full timeOverview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...
-
Patient Service Representative
1 week ago
Colorado Springs, Colorado, United States CommonSpirit Health Mountain Region Full timeWelcome to CommonSpirit Health Mountain Region: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high...
-
PRC Representative
1 week ago
Colorado Springs, Colorado, United States H&R Block Full timeJoin our Team as a People Resource Center Representative at our Company!What you'll do...JOB SUMMARYA People Resource Center Representative (PRC) is responsible for providing exceptional client service through phone, email, and chat communication with inbound callers. They handle a wide range of Human Resources (HR) and training support requests, including...
-
Patient Service Representative
1 week ago
Colorado Springs, Colorado, United States CommonSpirit Health Mountain Region Full timeWelcome to CommonSpirit Health Mountain Region:CommonSpirit Health Mountain Region is dedicated to creating healthier communities, advocating for those in need, and revolutionizing healing methods—both within our facilities and out in the community.With various locations across Colorado, Utah, and Kansas, we ensure that our employees receive the same...
-
Temporary Legal Assistant
1 week ago
Colorado Springs, Colorado, United States Catholic Charities of Central Colorado, Inc. Full timeJob DescriptionJob DescriptionDescription:Position SummaryThe Family Immigration Services (FIS) Department seeks a fully bilingual (English/Spanish) legal assistant to manage our busy front desk and provide legal support to the director and DOJ-accredited immigration counselors (legal representatives).Since 2009, Family Immigration Services has provided...
-
Senior Client Manager
1 week ago
Colorado Springs, Colorado, United States Matthews International Full timePOSITION SUMMARY This Senior Client Manager leads junior and senior-level relationships with clients and key agency players. This role establishes trusted advisor relationships with clients and colleagues while identifying opportunities for additional revenue growth within the assigned client accounts. The Sr Client Manager ensures efficient coordination...
-
Customer Relations Representative
1 week ago
Colorado Springs, Colorado, United States Sean McCorkle - State Farm Agent Full timeAbout the Job: Are you looking for a rewarding career opportunity instead of just a job? Join our team at Sean McCorkle - State Farm Agent and be part of a dynamic work environment where you can grow both professionally and financially.Bonus based on performanceOpportunity for advancementPaid time offRole Description:Sean McCorkle - State Farm Agent is in...
-
Customer Service Representative 5445
1 week ago
Colorado Springs, Colorado, United States Stealth Startup Full timeOUR STORYOur main goal is to ensure our clients have an outstanding experience in every aspect of our organization. We provide top-notch, precise products on time, supported by a tailored customer journey. We specialize in Fluid Power, Advanced Manufacturing, and Metal Alloy supply, offering products such as hydraulic components, industrial PVF, stainless...
-
Service Coordinator
1 week ago
Colorado Springs, Colorado, United States Randstad Full timeJob DescriptionJob DescriptionJoin Our Colorado Springs Team as a Field Service CoordinatorAre you a Customer Service Wizard? Do you thrive on delivering top-notch service with a smile? Join us at the heart of Colorado Springs as a Field Service Coordinator and be a key player in our mission to provide stellar customer experiences. Picture yourself working...
-
Customer service rep
1 week ago
Colorado Springs, Colorado, United States Randstad Full timeJoin Our Team in Colorado Springs: Customer Service Specialist We're looking for a Customer Service Specialist to join our team, based in Colorado Springs. You'll play a key role in ensuring excellent customer service, fast and accurate order processing, and maintaining great client relationships. You will be working with one of the world's most respected,...
-
Market Director Environmental Services
1 week ago
Colorado Springs, Colorado, United States CommonSpirit Health Full timeMarket Director at CommonSpirit HealthMerge of Catholic Health Initiatives (CHI) and Dignity Health, CommonSpirit Health offers care sites across the U.S. accessible to nearly one in four U.S. residents.CommonSpirit is devoted to building healthy communities, advocating for the vulnerable, and innovating healthcare services.Responsibilities:Provide...
-
Sales Development Representative
1 week ago
Colorado Springs, Colorado, United States Trimble Full timeTitle: Sales Development Representative Location: Fully remote Department: SketchUp Trimble is recruiting for a Sales Development Representative for the SketchUp team. The Sales Development Representative is a member of the Trimble SketchUp direct sales team covering Architecture, Engineering and Construction Markets. This position combines...
-
Entry Level Sales Manager
1 week ago
Colorado Springs, Colorado, United States Globe Life American Income Division: Moore Organization Full timeCompany Description Your needs are our priority. Moore-Sodan Organization offers insurance products and no-cost benefits to individuals and organizations across the globe. As a part of our family, we are the only 100% union-label insurance company in the world We work exclusively with 30,000 union groups to provide life insurance and supplemental benefits to...
