Program Manager, Fashion, Luxury Stores

4 weeks ago

Los Angeles, California, United States Amazon Full time

Are you obsessed with building world class shopping experiences that delight customers? Do you love fashion? Help invent the future of fashion as a Program Manager by leading operations innovation on behalf of luxury customers and brands.

Luxury Stores at Amazon is looking for an exceptional Program Manager with a strong background in analytics, program management, operations and supply chain to help deliver the roadmap for Operations for Luxury Stores in partnership with our dedicated brand team, product team, brand partners and central teams.

The right candidate will thrive in ambiguous situations, love to build from the ground up, and excel at invent and simplify and scaling new strategies/initiatives.

In this role, you will help develop plans and execute on initiatives that support excellent inventory and operational health, and use data to influence others and build processes and systems that support growth.

You will have the opportunity to both build and operate in an ambiguous environment and drive initiatives that will be impactful to the customer experience and sales, and lead to broader process and product improvements across the seller ecosystem and Amazon operations.

This is an exciting opportunity for someone who wants to think strategically about luxury operations and to put those strategies into motion.

You will shape, invent, and bring to market new business models and seller experiences that deliver convenience to luxury customers, working cross-functionally to drive ideas from conception to execution.

A successful candidate will have experience in program or project management, familiar with managing business operations and working with external partners.

They will be innovative and self-starting, and possess analytical capabilities with strong written and verbal communication skills.

You are motivated to achieve results in a fast paced environment, and excited about implementing new initiatives in the luxury fashion and beauty space.

Key job responsibilities

Specific responsibilities include the following:

  • Help lead the delivery of innovative operations concepts with the extended team of operational partners, brand partners, product managers, designers and cross-functional teams that will ultimately support the design (e.g., operations)
  • Write roadmaps and requirements documents (which serve as a bridge from the strategy to the implementation) and ensure clear communication and coordination of requirements to partners. Requirements should be based on intimate knowledge of the product/program, operations, existing data analysis, current customers and non-customers (prospects and competitors)
  • Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
  • Establish the mission, goals, and supporting business metrics and indicators for success
  • Develop strong relationships with external partners
  • Be able to swiftly prioritize and multi task based on severity level and strong business judgement.
  • Measure and analyze existing offering for opportunities to innovate and improve, providing additional benefits to customers
  • Identify new opportunities for Amazon to further distinguish itself as the clear leader in offering an end-to-end luxury experience
We are open to hiring candidates to work out of one of the following locations:
Los Angeles, CA, USA | New York, NY, USA | Seattle, WA, USA
Basic Qualifications
3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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