Head of Business Operations

2 weeks ago


Austin, Texas, United States Carrier Full time

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Austin, TX location.

The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
Assist leadership in driving on time, within budget completing service jobs
Manage all time charged to jobs including Procard transactions (billable vs non-billable)
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up billing plans
Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

2+ years of HVAC Industry experience

  • 5 years of relevant HVAC service industry experience preferred
~ Strong experience in Microsoft Office Suite, Salesforce, and SAP
~ Bachelor's degree in Business Management or relevant field preferred

#All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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