Frontline Support Representative

1 week ago


San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour
Protocol Labs Customer Service Position

We are looking for a dedicated Frontline Support Representative to assist our customers efficiently. The ideal candidate is a strong communicator, problem-solver, and team player who can foster excellent client relationships.

Job Overview:

  • You will receive and respond to customer inquiries in a timely manner.
  • Deliver high-quality product information while resolving customer complaints effectively.
  • Regularly communicate with management regarding recurring issues and areas for improvement.

Compensation and Benefits:

  • This full-time position offers an annual salary of approximately $55,000-$70,000 based on performance and qualifications.
  • A comprehensive benefits package including medical insurance, paid leave, and career advancement opportunities.

Key Responsibilities:

  • Provide expert-level support to customers across various communication channels.
  • Foster trust by handling sensitive issues with tact and professionalism.
  • Cultivate positive working relationships with colleagues through effective teamwork and open communication.


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