Substitute Houseperson

Do you see yourself as a Substitute Houseperson? This is a temporary assignment to cover colleagues who are on a leave of absence for approximately 4-5 weeks in May.

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team. Hotel Indigo Lower East Side is conveniently located in Lower Manhattan. It's vital and energetic, changing yet still completely New York City. Once notoriously overcrowded and gritty, the Lower East Side is now one of Manhattan's coolest neighborhoods. It is the birthplace of vibrant street art and continues to inspire visitors to explore, play, create and thrive.

At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original.

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

GENERAL JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens/equipment/supplies, if needed, to room attendant carts and/or supply areas and guest areas throughout the day.

Cleaning, shampooing, mopping, dusting/high dusting-cleaning, vacuuming, wiping surfaces, sweeping, removing trash in public areas and heart of house areas; may assist with stripping linens from rooms; carry out general cleaning projects, including but not limited to, flipping mattresses, moving furniture and/or the cleaning, shampooing of public areas, guest rooms, and heart of house areas.

Deliver and retrieve items requested by guests and housekeeping staff.

DUTIES AND RESPONSIBLITIES:

• Assist room attendants with, including but not limited to, heavy items such as mattresses and linens, furniture moving, high dusting-cleaning as directed; assisting in the delivering of linens and other supplies/equipment to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets/storage, and transport to laundry and/or follow procedure for handling of dirty linens/towels.
• Maintain cleanliness and organization of all of supply areas including but not limited to, service landing areas, supply closets, public areas; remove and dispose of trash, wipe down/clean/dust shelves/counters/surfaces/floors/walls; sweep, mop, strip and wax floors; remove non-floor closet items and store in appropriate areas.
• Dust, vacuum/shampoo, sweep, mop public areas; wipe, mop, and clean surfaces including but not limited to floors, elevator tracks, and furniture.
• Respond to guests' requests such as delivery of housekeeping supplies including but not limited to linens, towels, toiletries, shoe shine service, glasses, cots and cribs, in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, sidewalks, and other public areas, as directed.
• Stocking and Re-stocking of supplies
• Working the Linen Room to ensure proper sorting and handling of clean/dirty linens is carried out.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor/control supplies and amenities, and minimize waste within all areas of housekeeping.
• Uphold safety requirements; practice safe handling of chemicals, equipment, and supplies.
• Follow all safe working practices according to procedural standards.
• Report shortages of supplies and equipment to Supervisor.
• Promote teamwork and quality service through daily communication and coordination with other departments and Supervisor.
• May collect newspaper and other items for recycling.
• Will conduct snow removal during snow conditions.
• Will regularly assist with deep cleaning projects.
• May assist with other duties as directed

Qualifications and Requirements:
Basic reading, writing, and math skills. Clear verbal and written communication skills are needed to work in an International Hotel setting.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Standing and walking for prolonged periods
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, and reaching.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• Will be required to work nights, weekends, and/or holidays, if schedule and business demand necessitate.

Work Area can include:
Housekeeping areas, Public Guest areas, Guest Rooms, Service and storage areas, Office areas, Exterior sidewalk.

The salary for this role is $28.40 USD per hour. This range is only applicable for jobs to be performed in New York City, NY.

This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through or through if you are a current employee.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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