Client Success Associate, Content

2 weeks ago

Austin, Texas, United States Bazaarvoice Full time

About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences.

Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers.

Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards.


The result is smarter shopping:
loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers.

It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle.

The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.


Our brand promise :
closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official:
Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK

We are looking for a Client Success Associate to join our Content & Creators team


Our team is helping shape how the world's leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey.

Internally and externally, we're trusted advisors in the fast paced and ever evolving creator economy and social commerce space.


As a Client Success Associate, you'll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion.

You'll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.


What you'll be doing:

  • Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, including our creator management and social scheduling tools, social and onsite experiences, content generation, etc.
  • Execute highvalue activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
  • Discover and influence client's internal success metrics, ensuring they know how to achieve and measure those results
  • Help key stakeholders understand the value they are receiving from Bazaarvoice
  • Manage client health by identifying, documenting and working with crossfunctional team members to mitigate risk and develop successful client outcomes
  • Promote new feature adoption to enhance client satisfaction and program performance
  • Prioritize portfolio to effectively blend techdriven, 1:many, and 1:1 client interactions
  • Observe and track trends across portfolio to develop best practices

Who you are:

  • Positive, selfstarter attitude with a knack for creative problem solving
  • Customercentric you keep the best interest of clients in everything you do
  • Social media obsessedExceptional communication skills (oral and written)
  • Skillful in time management, organization, and prioritization
  • Sufficient in meeting deadlines and expectations with mínimal supervision
  • Fire in the belly we hire people who bring passion to their work and their team
  • Bachelor's Degree and 12 years of experience in account management, client success, marketing and/or social media preferred

Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience.

We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges.

These considerations mean that compensation can vary.

That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience.

This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply

LI-RJI

#LI-Hybrid

Why join Bazaarvoice?

Customer is key
We see our own success through our customers' outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it's in our DNA.

We do the right thing when faced with

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