Supervisor for Immigrant Children Services

2 weeks ago

Tucson, Arizona, United States Health Readiness Resources Full time

Job Overview:

Duties:

  • Supervise a team of Field Child Well-Being Professionals to ensure productivity, quality, customer service, and compliance with contractual and policy requirements.
  • Implement and oversee the professional development of Child Well-Being Professionals.
  • Identify technical and training needs to elevate to the Program Director.
  • Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects.
  • Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed.
  • Attend and support the Program Director in meetings with the customer, vendors, and other stakeholders, as needed.
  • Travel to client sites and monitor the activities of program staff on a regular schedule.

Skills:

  • Masters degree or higher in Social Work, psychology, counseling, or related social science discipline where clinical training and experience is a program requirement.
  • Independent and unrestricted licensure such as LICSW, LCSW, LPC, LMFT, LPC or equivalent
  • At least 5 years of demonstrated (postlicensure) service delivery experience working in child development, culturally competent and traumacentered care.
  • Must have at least 2 years experience in a Supervisory/Management/Lead role overseeing Clinical staff.
  • Clinical crisis and intervention skills
  • Experience working with immigrant youth and families and underserved populations.
  • Strong communication skills, both written and verbal, excellent organizational abilities
  • Knowledge of Seven Domains of Child Well-Being and Six Principles of Trauma Informed Care
  • Cultural Awareness
  • Excellent judgement and leadership capabilities
  • Must possess strong computer skills in MS Office, including Excel, Word, Teams.
  • Ability to type 45 wpm.

Key Knowledge:

  • Indepth understanding monitoring QC Plan(s), which includes the work output level, quality of the work product, quality of service and ensuring technical contract compliance.
  • Experience managing staff to ensure they are meeting all performance obligations, including conducting QC reviews of daily operations, building staffing plans and ensuring staffing needs are met, enforcing uniform processes and procedures, addressing performance issues promptly and effectively utilizing their staff to complete administrative tasks.
  • Expertise in using key performance indicators to proactively monitor and improve performance.
  • Prior experience developing standard operating procedures, protocols and guidelines that support the changing/evolving needs of the operation.
About Us
HRR programs are data-driven custom design solutions specific to organizational health needs.

Our network is supported by over 1,000 experienced clinical providers that include physicians, registered nurses, psychologists, clinical social workers, mental health counselors, marriage and family therapists and other behavioral health specialists.

HRR excels with our on-the-ground approach to medical and behavioral health services that enables us to tailor services that enhance strategic goals and optimize effect.

This up-close and personal relationship places us in a unique position to design and develop customized services to enhance tactical objectives and maximize results.

We employ a Capability Maturity Model Integration (CMMI) philosophy to the services and people we deliver, ensuring continued and repetitive service delivery improvement that amplifies outcomes while providing good stewardship of funds.

Our project management methodology and commitment to quality assurance ensures all stakeholders are considered in every decision we make.

Pay:
From $45.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan

Experience level:

  • 2 years

Shift:

  • 12 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Tucson, AZ (required)

Ability to Relocate:

  • Tucson, AZ: Relocate before starting work (required)

Work Location:
In person

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