Customer Experience Associate
2 weeks ago
We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, impossible isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is YoursAt DraftKings, we're at the forefront of innovation in the sports and gaming entertainment industry. We're growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. By joining our team, you'll be gaining valuable experience in communication, problem-solving, and conflict-resolution skills allowing opportunities for growth and development. Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences.
What you'll do as a Customer Experience Associate- Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.
- Manage high quality communications with our customers across several channels - phone, email, chat, and social media.
- Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc.
- Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
- Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms.
- College degree, equivalent or prior work experience, preferred.
- Prior online customer support or transferable experience, preferred.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am (midnight), which includes 5 days of work with 2 days off. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year. All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.
- Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.
- If you are polite, attentive, and friendly, then we are looking for you.
Must be at least 21 years of age due to state(s) licensing requirements.
The US hourly rate for this full-time position is $ $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.
Join Our TeamWe're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
-
Customer Experience Receptionist
4 weeks ago
Boston, Massachusetts, United States Brilliant Earth Full timeCustomer Experience Receptionist (Full-Time) - Boston, MAThe Customer Experience Receptionist provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our...
-
Customer Experience Receptionist
6 days ago
Boston, Massachusetts, United States Brilliant Earth Full timeCustomer Experience Receptionist (Part-Time) - Boston, MACustomer Experience Receptionist provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our...
-
Customer Experience Receptionist
6 days ago
Boston, Massachusetts, United States Brilliant Earth Full timeCustomer Experience Receptionist (Full-Time) - Boston, MAThe Customer Experience Receptionist provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our...
-
Customer Experience Manager
2 weeks ago
Boston, Massachusetts, United States Milk Street Cafe Full timeCustomer Experience Team ManagerAre you a highly motivated individual who wants to have an immediate impact on a beloved small business in the heart of Boston? We'd love to meet youMilk Street Café has been rated a Top 10 Catering Company in the greater Boston area for the last two decades.We are looking for someone who LOVES to help customers, manage a...
-
Customer Experience Representative
2 weeks ago
Boston, Massachusetts, United States Enterprise Holdings Full timeOverviewEnterprise Mobility operates the Enterprise Rent-ACar, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...
-
Manager, Customer Experience
1 month ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Manager, Customer Experience
4 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Customer Experience Representative
2 weeks ago
Boston, Massachusetts, United States Enterprise Mobility Inc Full timeOverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...
-
Associate Experience Designer
1 month ago
Boston, Massachusetts, United States Primacy Full timeWe are seeking an Associate Experience Designer to join our team. As an Associate Experience Designer, your role revolves around crafting user experiences that are intuitive, engaging, and aligned with the goals of the product or service. You'll support the team in the creation of documentation, ideas, sketches, wireframes, and prototypes. We are looking for...
-
Associate Experience Designer
4 weeks ago
Boston, Massachusetts, United States Primacy Full timeWe are seeking an Associate Experience Designer to join our team. As an Associate Experience Designer, your role revolves around crafting user experiences that are intuitive, engaging, and aligned with the goals of the product or service. You'll support the team in the creation of documentation, ideas, sketches, wireframes, and prototypes. We are looking for...
-
Customer Service Associate
4 weeks ago
Boston, Massachusetts, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...
-
Experience Banker
1 month ago
Boston, Massachusetts, United States Leader Bank Full timeLeader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4...
-
Experience Banker
4 weeks ago
Boston, Massachusetts, United States Leader Bank Full timeLeader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4...
-
Customer Service Associate
2 weeks ago
Boston, Massachusetts, United States Wellist Full timeWhat You Will Do Create and share personalized support lists for patients, employees, and families utilizing Wellist's directory of nonmedical resources Complete custom resource searches as required to address the full breadth of user's needs.What You Bring to Wellist- Confidentiality and discretion:Integrity and adherence to HIPAA guidelines in managing...
-
Customer Engineering
4 weeks ago
Boston, Massachusetts, United States Biofourmis Full timeBiofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care,...
-
Customer Engineering
1 month ago
Boston, Massachusetts, United States Biofourmis Full timeBiofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care,...
-
Guest Experience Expert
4 weeks ago
Boston, Massachusetts, United States Boston Marriott Long Wharf Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Boston Marriott Long Wharf, 296 State Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...
-
Guest Experience Expert
1 month ago
Boston, Massachusetts, United States Boston Marriott Long Wharf Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Boston Marriott Long Wharf, 296 State Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...
-
Associate Manager
1 month ago
Boston, Massachusetts, United States Club Monaco Full timeClub Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.Club...
-
Retail Sales Associate
4 weeks ago
Boston, Massachusetts, United States NEW BALANCE Full timeMAJOR ACCOUNTABILITIESProvide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact Understand the customer's needs Educate the customer on product features and benefits Solve any customer problems/answer any questions Transact the sale through suggestive selling, multiple selling,...
