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Specialist, Customer Care

4 months ago


North Richland Hills, Texas, United States XPO Logistics Full time

Customer Care Specialist

We are looking for a dedicated individual to investigate and resolve distressed shipment and cargo claim concerns using a variety of tools and systems. Your main responsibilities will include:

  • Keeping the customer updated throughout the process
  • Demonstrating empathy towards customers' concerns
  • Escalating issues as needed for a prompt resolution

In this role, you will utilize internal systems to gain insights into shipment history and provide tailored solutions. If you are passionate about customer service and problem-solving, join our team today