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Specialist, Customer Care
4 months ago
Customer Care Specialist
We are looking for a dedicated individual to investigate and resolve distressed shipment and cargo claim concerns using a variety of tools and systems. Your main responsibilities will include:
- Keeping the customer updated throughout the process
- Demonstrating empathy towards customers' concerns
- Escalating issues as needed for a prompt resolution
In this role, you will utilize internal systems to gain insights into shipment history and provide tailored solutions. If you are passionate about customer service and problem-solving, join our team today