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Assistant Club Manager
3 months ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ's
• BJ's pays weekly
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary:
Working closely with the Club Manager, the Assistant Club Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Responsible for leading the front end/member service, OMNI, tire bay, gas station, merchandising, receiving, establishing operational efficiencies, maintaining policies and procedures, delivering a positive service experience to Members, and providing leadership and direction within the club.
The manager is responsible to function as the Manager on Duty (MOD) as assigned. While MOD, the manager has responsibility to manage the entire Club, including all Club departments, to ensure excellent Member engagement, to address all concerns brought to the MOD's attention, and to escalate any concerns, as appropriate. The manager could be assigned as MOD 50% or more of the manager's scheduled shifts. Acts as a key holder for the club.
Leadership:
- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information teams require to be successful.
- Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
Team Members:
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
Members:
- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Lead teams to deliver GOLD club standards daily.
- Define and model GOLD- Grand opening look daily
- All items stocked, and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
- Perishable areas stocked and rotated with cold chain maintained Know
Your Business:
- Acquire a deep knowledge of key metrics and reporting for total club and department performance
- Drive performance and profitability by using reporting to identify trends and areas of opportunity
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets
Major Tasks, Responsibilities, and Key Accountabilities:
- Effectively leads the team by managing with vision and purpose, clearly communicating, and giving direction, and validating results. Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
- Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
- Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the "why's", and keeping messaging simple.
- Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
- Controls operating costs and establishes operational efficiencies. Implement new concepts to maximize profitability.
- Embraces the Company's core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations.
- Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
- Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP within the front line/member service, merchandising, recovery, omni, receiving, tire bay, and gas station departments.
- With the club management team, responsible for achieving financial targets including sales, profit, and performance. Reviews budgets, plans and P&L to ensure achievement of key targets relative to sales, MFI, profits, and performance.
- Provides leadership and direction, and manages day-to-day operations, of the front line/member service, tire bay, gas station, merchandising and receiving. Escalates issues as appropriate to Home Office or General Manager as needed.
- Responsible for the effective communication of departmental activities and Home Office initiatives to club Team Members, club management and club support teams.
- Maintains deep understanding of club policies and procedures across all areas of the club.
- Directly manages Night Manager, Receiving Supervisor, OMNI, and Service Supervisors. Assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management.
- Leads Night Manager to manage merchandise display and signing processes and ensures adequate inventory levels are maintained to achieve sales goals. Leads merchandise team to ensure overnight shifts are led as efficiently as possible and to identify merchandising sales growth opportunities.
- Leads OMNI Supervisor to manage OMNI department including BOPIC, curbside and ship from club. Ensures the team has the OMNI tools required to support OMNI goals and execution.
- Leads and manages the receiving department operations.
- Oversees Club Self Audits and, tire bay, gas station, receiving and maintenance departments to measure and ensure compliance with policies, procedures, regulations, and laws.
- Continually monitors member service levels as well as engagement to ensures a positive service experience is delivered to all Members.
- Responsible for the proper maintenance and working order of the building, equipment, furniture, and fixtures within the club and for the departments that he/she manages.
- Monitors BJ's MY WORK to ensure that all Home Office tasks, and product liabilities are actioned within compliance and in a timely manner.
- Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services. This qualification is required by the state of Florida and any person overseeing retail propane operations must hold a qualifier certification. BJ's will pay for 100% of the training and cost of the exams to obtain this qualifier certification.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
Qualifications:
- 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
- A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
- Excellent communication skills required. Must be able to lead and motivate a large team.
- Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution required.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures required.
- Completion of company training program preferred.
- High school diploma and/or college degree preferred.
- Basic computer knowledge (MS Word, MS Excel, Email) required.
- Forklift operator required.
- Open shift availability required.
- At least 18 years of age.
Job Conditions:
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
