Network Analyst II
1 week ago
Network Analyst 2 at XYZ Company
Qualifications
- Associate's degree in a relevant technology field strongly preferred.
- Work experience in a level 1 or 2 technical position responsible for monitoring, testing, and troubleshooting connectivity, hardware, and software problems in a Windows environment may be considered in lieu of a degree.
- At least 1 year of experience managing and leading network support, technology implementation projects, end-user application implementation projects, IT construction and maintenance projects, network configuration projects, or other similar technology projects in an enterprise setting.
- CompTIA Network+ or CompTIA Security+ required. Applicants must obtain one certification within one year of hire.
- Microsoft 365 Fundamentals certification required. Applicants must obtain it or higher within one year of hire.
- Understanding of advanced network infrastructure concepts and security practices.
- Leadership experience and advanced problem-solving skills.
- Excellent communication skills and the ability to mentor junior staff.
- Work experience with advanced end-user support, monitoring, testing, and troubleshooting LAN and WAN hardware and software problems.
- Extensive experience in problem-solving device and network issues.
- Experience in Windows installations, management, and configuration.
- Ability to work independently and prioritize tasks effectively.
- Good communication and customer service skills.
Reports To
Help Desk Administrator
Essential Functions
- Receive and resolve issues from first level support and escalate if necessary.
- Lead network improvement projects and strategic initiatives as directed by senior IT staff.
- Provide second tier support and troubleshooting for more complex network issues.
- Mentor Network Analyst team members and assist with their professional development.
- Participate as necessary as part of the District's Cybersecurity team.
- Assist with technical issues related to desktops, laptops, network peripherals, and IoT devices.
- Assist with network connectivity troubleshooting and more advanced issues.
- Assist with the management of identity management platforms.
- Collaborate with the network team to address concerns and escalate issues as needed.
- Stay current with emerging technologies and best practices.
Evaluation
Performance of this job will be evaluated in accordance with provisions of the company's policy on evaluation of personnel.
Salary Information
Classification: Network Analyst II
Scale: Classified
Grade: K
Days Employed: 230 per school year
Beginning Salary: TBD per hour
Classification: Non-exempt
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