Customer Engineer I

2 weeks ago

Nashville, Tennessee, United States NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a prominent global provider of digital commerce solutions for the retail, restaurant, and banking sectors. Headquartered in Atlanta, Georgia, NCR VOYIX has around 16,000 employees spread across 35 countries worldwide. With a history of nearly 140 years, NCR VOYIX leads in consumer transaction technologies, elevating everyday consumer interactions into significant moments. Presently, NCR VOYIX revolutionizes store, restaurant, and digital banking experiences through cloud-based, platform-led SaaS, and services capabilities.

Not only do we excel in the market segments we cater to and the technology we offer, but we also craft exceptional consumer experiences in collaboration with the world's top retailers, restaurants, and financial institutions. Leveraging our expertise, R&D prowess, and unique platform, we assist our customers in navigating, streamlining, and managing their technology systems effectively.

Our customers are our top priority. Our mission is to empower stores, restaurants, and financial institutions to surpass their objectives - from enhancing customer satisfaction and revenue growth to achieving operational excellence, cost reduction, and profit expansion. Our solutions equip our customers to thrive in the competitive landscape of today.

Our distinctive viewpoint brings innovative, industry-leading technology to all facets of businesses across various industries. NCR VOYIX has garnered the trust of businesses, both large and small - from globally recognized brands to beloved local favorites.

Title: Customer Engineer I

Location: McMinnville, TN

GRADE: 6

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Position Summary

Are you experienced as a Field Technician, Field Engineer, Service Technician, or are you seeking to kickstart a career in this field? Possessing tech-savviness, mechanical aptitude, and transferable skills? Can you contribute to delivering top-notch service? Do you aspire to collaborate with some of the industry's major retail clients?

Pay and Benefits:

  • Hourly Pay Range: $17.00 to $19.00, dependent on location and experience levels
  • Overtime available at time and a half
  • Benefits:
    • 7 paid holidays and 6 paid floating holidays
    • Paid vacation - up to 80 hours in your first year
    • 401K savings and retirement plan
    • Company provided business use only vehicle
    • Medical insurance available immediately

NCR is seeking Field Service Technicians

NCR's Field Services Team adds value to our customers by providing solutions that cultivate long-lasting relationships. Serving as the initial response to our customers, you will engage with them openly, helpfully, and interactively, with the primary focus on finding the right solutions. You will prioritize, manage customer issues, and even preempt some challenges. Irrespective of the scenario, the formal training (delivered through NCR) will equip you to meet customer needs promptly.

Our blend of virtual and hands-on classroom training facilitates rapid learning and nurtures an environment where you can push your limits and make a difference. NCR is dedicated to enhancing the skills of our workforce. We are establishing a community of learning where you can collaborate with diverse individuals, explore novel perspectives, and enhance your capabilities. Our service operations feature committed educators, mentors, and coaches who traverse territories to share knowledge and foster mutual growth.

NCR is committed to fostering a diverse community where employees experience inclusion, appreciate the value of their contributions and insights. This role plays a vital part in maintaining commerce globally and serves as a representative of the NCR Brand.

Utilize your expertise to:

  • Execute customer installation, maintenance, and service calls promptly and efficiently
  • Service electromechanical equipment such as self-checkout systems within an assigned area
  • Conduct maintenance, repair, PM tasks, and system overhauls

Minimum Qualifications:

  • Resident of a specific geographic area
  • Authorized to work in the US
  • At least 18 years old
  • Possess a valid driver's license and a driving record that meets NCR fleet criteria
  • Proficiency in PC skills, basic electronics, and familiarity with specific hardware and operating systems
  • Able to perform essential job functions with or without reasonable accommodation
  • Willingness to travel extensively, driving several hours daily
  • Rotation of shifts, including weekends and holidays
  • Capable of lifting tools, parts, and equipment weighing up to 75 lbs. unassisted, up to 150 lbs. with assistance
  • Physical capabilities include bending, squatting, walking, standing, sitting, reaching, manual work, and manipulating objects of varying sizes repetitively

Preferred Qualifications (not mandatory, but a plus):

  • Familiarity with large servers, mainframe computers, and imaging software
  • A+ Certification, CompTIA, N+ Certification
  • One or more years of relevant experience

Does this role align with your career aspirations? Seize this opportunity to apply and discover more.

Offers of employment are contingent on meeting the screening criteria relevant to the position.

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