Housing Support Specialist

2 weeks ago

Atlanta, Georgia, United States Sedgwick Full time

**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

Housing Support SpecialistIF YOU CARE, THERES A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwicks talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

Sedgwicks repair solutions division provides property owners, insurers and adjusters with customized managed repair, restoration and mitigation through our network of certified local, regional and national building contractors. Click here to learn more about Sedgwicks repair solutions.

**PRIMARY PURPOSE**: To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.

Serves as the point of contact for high net worth clientele.

Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.

Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.

Assists with special projects and training of new colleagues on processes and systems.

Attendance during scheduled work hours is required.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

Performs other duties as assigned.

Supports the organization's quality program(s).

**QUALIFICATIONS**

**Education & Licensing**

High school diploma or GED required.

**Experience**

Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.

**Skills & Knowledge**

Strong knowledge of concierge department systems and processes

Detailed knowledge of other support departments

Demonstrated ability to resolve issues and handle conflict

Detailed knowledge of managed repair strategies and processes

Demonstrated ability to work with other departments to accomplish objectives

Strong oral and written communication skills, including presentation skills

PC literate, including Microsoft Office products

Strong organizational skills

Excellent interpersonal skills

Ability to work independently or in a team environment

Ability to meet or exceed Performance Competencies

Bi-lingual English/Spanish a plus.

**WORK ENVIRONMENT**

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

locationAtlanta, GA

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