Patient Services Rep

1 week ago

Millburn, New Jersey, United States RWJ Barnabas Full time

Job Overview:


The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations.

PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

  • High School Diploma or General Education Degree (GED)
  • Minimum of 2 years physician practice patient service rep experience including utilizing an EMR system, Epic is a plus, scheduling, answering multi-line telephone lines, appointment registration, insurance knowledge and verification, collection of monies for copay and balances
  • Must be able to work closely with physicians to build relationships and become knowledgeable in physician patterns
  • Relevant experience and/or training, or equivalent combination of education and experience
  • Demonstrates a clear understanding of the importance of patient satisfaction and safety
  • Strong oral and written communication skills
  • Attention to accuracy and detail
  • Able to multitask and work under pressure
  • Ability to work independently and in a team environment

Preferred:

  • Associates Degree or Bachelor s Degree
  • Previous medical receptionist experience or background in general office
  • Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements:

  • Shift Working:
  • Schedule will vary per needs of the sites and availability of employee
  • Flexibility required
  • Day Shift 8:30am-5pm Monday-Friday

Essential Functions:

  • Performs patient check-in and check-out functions
  • Answers routine questions in person and over the telephone
  • Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
  • Creates and maintains health record information, files and organizes as needed
  • Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:


At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.


  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more
Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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