Client Delivery Manager

6 days ago

Dallas, Texas, United States Cyber Defense Labs Full time

Client Delivery Manager

Location

Dallas, TX

Type

Full Time

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Cyber Defense Labs is a full life-cycle information security service provider helping companies manage, detect, and respond to todays cyber risks.

We provide trusted cyber risk management services to help companies reduce business risk before, during and after a cyber event.

**Role Title: Client Delivery Manager

Job Summary:
*


The Client Delivery Manager will lead and oversee the exceptional delivery of high profile and critically important projects and services for large enterprise business.

As a Client Delivery Manager, you will lead each project to make sure that the priorities, risks, resources, and schedule are managed well and in budget.

A Client Delivery Manager is an effective communicator, experienced working hands-on and independently, understands risk management and cybersecurity principals, is comfortable working under pressure and within deadlines, willing to travel to client sites, and confident communicating with the C-suite professionals, internally and with client partners.

The Client Delivery Manager leverages all attributes required of the role to provide a consistent and high-quality customer experience in the pursuit of the delivery of Cyber Defense Labs services.


Primary Duties and Responsibilities:

  • Lead and manage the exceptional delivery of Cyber Defense Labs services by acting as the project and relationship liaison between client partners and CDL resources
  • Manage all aspects of the project execution including scope definition, requirements gathering, project planning, change control, risk management and reporting
  • Manage customer communications, serving as the primary interface for all customer issues and resolutions
  • Build and nurture strong professional relationships with the client partner stakeholders and key personnel
  • Lead, schedule and manage customer service reviews (weekly, monthly, quarterly), often with executive leadership, including presentation preparations, pre-planning meetings internally and follow-up activities post meeting
  • Facilitate complex team meetings, involving business and technical resources, including internal and external audiences
  • Act as the voice of the customer; provide internal feedback on individual customer needs; collaborate with cross-functional teams as a customer advocate to integrate client feedback into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty
  • Ensure consistency and adherence to company standards, processes, and policies for all projects
  • Demonstrate credibility as a business partner to ensure business and technology decisions are reached to support business goals and objectives
  • Work in conjunction and collaboration with sales and account management team and executive leadership to help identify areas for account growth and future opportunities

Role Qualifications- Essential Skills, Education and Experience:

  • Bachelors degree required
  • At least 10 years experience leading complex cross-organizational projects, delivered on time and with high quality; preferably in a cybersecurity focused organization, serving medium to large scale enterprise customers
  • Advanced skill level of Excel, Word and PowerPoint are required
  • Very strong communication skills, ability to present reports and status updates to teams in a timely manner are required
  • Sound business judgment and analytical skills
  • Proven ability to influence others and demonstrated recent experience with major project and client relations ownership
  • Experience leading data-driven analyses, and influencing results
  • Experience working cross-functionally in a multi-geographical organization
  • Ability to travel domestically at least 20%-30% of the time
  • Flexibility to work in the Dallas headquarters office at least three days per week and work remotely two days per week, unless otherwise approved is required
  • PMP certification preferred but not required
  • Cyber Defense Labs requires its colleagues to be fully vaccinated against COVID-19 unless they are approved for a reasonable accommodation based on medical reasons or a religious belief that prevents them from being vaccinated
  • We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

By completing and submitting your application you certify that all the information is true to and complete to the best of your knowledge. If this application leads to hire, I understand that false or misleading information in my application or interview may result in dismissal.

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