Senior Account Manager, Enterprise

2 weeks ago

New York, New York, United States Airwallex Full time

At Airwallex, we are shaping the future of global finance on a unified platform. Established in 2015 in Melbourne, Airwallex stands out as the leading financial technology platform for contemporary businesses looking to expand internationally. Leveraging one of the most robust payments infrastructures globally, our technology enables businesses of all sizes to receive payments, transfer funds worldwide, and streamline their financial processes, all within a single platform.

If you are enthusiastic about taking on the most challenging projects of your career and revolutionizing the way money is transferred across the globe, come join us.

About the Company and Job Title:

Airwallex offers the role of Senior Account Manager, Enterprise, a pivotal sales position as we experience rapid growth in North America. In this role, you will collaborate with our platform team to engage with our most thrilling clients throughout the API implementation, go-live, and post-go-live stages. You will engage with various teams within the Airwallex family, including sales, product, engineering, marketing, finance, and strategy. As a tech-savvy individual and a Fintech enthusiast, you are motivated by mastering the intricacies of our platform to tackle intricate challenges. This knowledge will enable you to collaborate with clients to comprehend their requirements and explore how Airwallex can deliver additional value to their operations.

This position will involve working 2+ days in the New York office, making it a hybrid role.

Key Responsibilities:

  • Adopt a consultative approach with customers to ensure the solutions offered meet their specific business requirements
  • Cultivate relationships with internal stakeholders to oversee and enhance customer interaction and platform utilization
  • Collaborate closely with Sales, Support, Billing, and other Technical teams to ensure outstanding customer experiences and address any customer concerns
  • Oversee complex customer projects spanning various technical and non-technical domains
  • Show initiative in identifying and resolving client issues
  • Act as the voice of the customer by collecting feedback and conveying requests to Product Management and Development
  • Attain and surpass sales targets in terms of volumes and revenues, prioritizing customer needs
  • Provide weekly and monthly reports on performance against KPIs, metrics, and targets
  • Ensure a seamless customer onboarding process and deliver the best customer experience
  • Collaborate with customer and technical support teams to establish best practices for client engagement
Requirements:
  • Experience - A minimum of 5 years handling complex technology sales or managing enterprise accounts (experience in fintech is advantageous)
  • Relationship building - Establish meaningful, collaborative relationships with colleagues and external partners
  • Excellent communication skills, adept at interacting with individuals from diverse backgrounds and domains
  • Problem-solving skills - Seek innovative solutions, grasp new products, and ask pertinent questions before devising resolutions. Simplify complex concepts for others
  • Desire to contribute to something exceptional, displaying resilience, drive, creativity, patience, adaptability, and the ability to perform well under pressure
  • Goal-oriented, taking responsibility for achieving key outcomes, such as KPIs and revenue targets
  • Technical acumen is essential, with prior experience in API sales or account management within a similar organization
At Airwallex, you have the opportunity to leave a mark on the rapidly expanding global fintech landscape. We host regular team-building activities, support hybrid/flexible work arrangements, and empower our team to innovate freely.

Airwallex is committed to fostering diversity and inclusivity in the workplace. Our recruitment process is based on merit, qualifications, competencies, and talent without discrimination based on factors such as color, religion, race, national origin, sexual orientation, ancestry, citizenship, gender, marital status, disability, or any other protected status by law. If you require accommodations due to a disability or special needs, please inform us.

Airwallex does not entertain unsolicited resumes from recruitment agencies. We do not compensate search firms/recruiters with any fees unless a formal agreement has been made regarding specific open positions. By submitting resumes unsolicited to Airwallex, search firms/recruiters acknowledge and accept this condition, irrespective of any contradictory clauses.

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