Client Experience Representative Tier 3

1 week ago

Fayetteville, North Carolina, United States G&G Independent Insurance Full time
G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the 'Best Agency to Work For' year after year by the Insurance Journal, G&G not only seeks to bring an exceptional experience to our clients but to our employees as well. We're just getting started with what we will accomplish We're looking for people who are just as passionate about helping make consumers' financial lives easier as we are.

We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world.

Your day will consist of providing exceptional experiences by guiding clients through their renewal and shopping for other options within G&G's network of carriers. Additionally, you will service customer's requests as they relate to helping with filing a claim, billing, policy changes, and answering policy-related questions. As our customer's lives change, so should their insurance. Through the course of everyday customer interactions, you will identify and offer cross-sell and upsell opportunities. To be successful in this role, you should have the gift of gab and be able to earn our clients' trust.

Ultimately, you will help build and maintain our reputation as a company that offers top-notch client experiences throughout the insurance process.

We are an open, diverse, and collaborative team working across multiple locations.

What you'll do...
  • Advise clients about the impact that policy changes or additions can have to their policy
  • Guide clients through their options during their renewal and assist them with changing insurance companies within G&G
  • Work with current clients that have additional insurance needs, such as purchasing a home, boat, motorcycle, RV, life insurance, etc
  • Save clients who may be looking to change insurance agencies
  • Identify and recommend cross-selling and upselling opportunities
  • Make daily outbound calls to complete customer service requests
  • Field inbound calls/text/emails/faxes regarding customer service requests.
  • Educate our clients on the details of their policies
  • Leverage technology to meet our clients' evolving needs
  • Work through customer service requests with quality and speed
  • Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
  • Work effectively in a collaborative team environment
  • Solve complex problems with multiple parties involved


Requirements You'd be a great fit if you are...
  • Able to adhere to repetitive processes while solving unique problems
  • A fast learner who is meticulous, diligent, and proud of your work
  • Adaptable, positively embrace change, and have a growth mindset
  • Empathetic towards each client's unique needs
  • Open to two-way feedback and coaching, your success is our success
  • Interested in working in a fast-growing start-up environment
  • Curious and willing to challenge the status quo
  • Highly motivated, have an entrepreneurial spirit, and a strong work ethic

Qualifications:
  • Excellent communication skills: written, verbal, and listening
  • Insurance experience is not required, we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert
  • High School Degree or equivalent
  • 3-5 years of relevant work experience
  • Ability to multitask, strong computer, analytical, decision-making, time management, and organizational skills


Benefits Benefits + Perks:
  • Competitive base salary plus monthly bonus - $41k base salary
  • 4-day work week once training is complete
  • 12 days PTO +8 Company Holidays + Your birthday
  • Flexible schedule
  • G&G provides rich benefits packages including health, dental, vision, and other supplemental health insurance options
  • Retirement savings matching
  • Company-sponsored team outings
  • $15/mo gym/health/wellness stipend that increases to $100/mo with tenure
  • 5 Star office perks including Wi-Fi, coffee, refreshments, and snacks
  • A positive non-corporate atmosphere where diversity is valued
  • Opportunity to win an all-inclusive trip to Mexico each quarter
  • Dynamic career opportunities within a growing company

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