Customer Service Agent

1 week ago

Fayetteville, North Carolina, United States ArkansasBride Full time

**Customer Service Agent**

Company:

Updated: 2/21/2022

**Location:** Fayetteville

**Status:**

**Salary:**

**Job Level:**

**Region:**

**Category:**

**Description:**

The position is Monday - Friday / 10am - 7pm

POSITION SUMMARY

OzarksGo is a growing company providing internet, television and phone service to residential and business customers across the Northwest Arkansas and Northeast Oklahoma region. This position is performed in a call center environment, troubleshooting first tier technical issues for television, internet, and landline phones. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of OzarksGo and ensuring issues are addressed consistently with company policies and practices. The purpose of this positions is to provide a world-class experience and quality customer service to perspective and current customers of OzarksGo.

REPORTING RELATIONSHIPS

Reports to: Member Relations Supervisor

MAJOR RESPONSIBILITIES

Educates residential customers and potential customers about the use of products and additional service opportunities.

Work in an energetic call center environment answering inbound customer calls and conducting outbound calls concerning inquiries about one or more products or services.

Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities.

Assist customers via email, live chat, and on the phone.

Solicits sale of new or additional services and/or products.

Support customers with product and service solutions.

Properly creates and processes applications for service, service upgrades, downgrades, and disconnects.

Accurately document customer account records based on actions taken.

Resolves basic customer issues or requests.

Inform customers of various payment plans or outside assistance programs as they may apply to their needs.

Offer alternative solutions (where appropriate) with the objective of retaining a customer's business.

Advises supervisor of ways to better handle customer calls through improvements to equipment, training, support materials, computer programs, and procedures.

Accurately analyzes and collects any past due balance from the customer in accordance with established procedures.

Ensures inquiries other than those that are routine are promptly transferred to appropriate department for resolution.

In addition, other duties of equal or lesser skill may be assigned by the designated supervisor to meet emergencies or other operating needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.

The Customer Service Agent may be required to perform any other duties assigned to fulfill the objectives of OzarksGo.

EXTERNAL CONTACTS

Member and/or subscriber's: Responds to request or inquiries for service

POSITION SPECIFICATIONS

Education, Job Knowledge, and Training: Requires high school diploma or equivalent and two to five years of experience in customer service or related field.

Equipment Operated: Operates standard office equipment including, but not limited to, voice terminal, computer terminal, personal computer, facsimile, copier, calculator, computer printer, and credit card machine. Must have valid driver's license without violation, which would prohibit insurability.

Abilities and Skills: Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans. Requires ability to effectively present information, orally and written, and respond to questions from customers and general public. Must be able to prepare paperwork with a high degree of accuracy and attention to details. Requires efficient and accurate handling of money and applying money or credit to members' accounts. Requires ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy.

Physical Effort: This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.

Working Conditions: This position is performed in an office environment; some irregular hours may be required. Normal workweek is 40 hours but must be available for call-out during emergency situations. Occasional travel for training may be required. This position does rotate on and off an on-call schedule. Must be available for occasional scheduled after-hours training.

The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

  • Insurance Account Representative

    1 week ago

    Fayetteville, North Carolina, United States Rick Prevatt - State Farm Agent Full time

    ROLE DESCRIPTION:Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? Rick Prevatt - State Farm Agent is searching for an outgoing and customer-focused individual who can recognize opportunities and strategically turn leads into long-lasting customer relationships.As part of my successful team, I will...

  • Fayetteville- Customer Service Roles

    1 month ago

    Fayetteville, North Carolina, United States Foundever™ Full time

    About Us:This is an On-site position. Candidates must reside within 50 miles from the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance,...

  • Fayetteville- Customer Service Roles

    4 weeks ago

    Fayetteville, North Carolina, United States Foundever™ Full time

    About Us:This is an On-site position. Candidates must reside within 50 miles from the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance,...

  • Insurance Account Position

    1 week ago

    Fayetteville, North Carolina, United States Candace Howell - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Fayetteville, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Candace Howell - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Medicare Retention Agent

    1 week ago

    Fayetteville, North Carolina, United States SelectQuote Full time

    Company Overview:More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time...

  • Customer Service Representative

    1 week ago

    Fayetteville, North Carolina, United States Find Great People | Fgp Full time

    A national communications organization is seeking a Customer Service Representative in Fayetteville, NC. The ideal candidate has an outgoing, motivated personality and enjoys customer interaction This is a temp-to-hire, onsite position. The role will included troubleshooting and radio programming done from the computer and will involve heavy interaction on...

  • Customer Service Representative

    1 week ago

    Fayetteville, North Carolina, United States Find Great People | FGP Full time

    A national communications organization is seeking a Customer Service Representative in Fayetteville, NC. The ideal candidate has an outgoing, motivated personality and enjoys customer interaction This is a temp-to-hire, onsite position.The role will included troubleshooting and radio programming done from the computer and will involve heavy interaction on...

  • Pharmacy Customer Service Associate

    3 weeks ago

    Fayetteville, North Carolina, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for...

  • Lead Customer Service Representative

    4 weeks ago

    Fayetteville, North Carolina, United States Circle K Full time

    Store : 535 E Genesee St, Fayetteville, New York 13066Availability - Shift/Days Full time Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer...

  • Lead Customer Service Representative

    4 weeks ago

    Fayetteville, North Carolina, United States Circle K Full time

    Store : 535 E Genesee St, Fayetteville, New York 13066Availability - Shift/Days Full time Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer...

  • PT Customer Lead

    1 week ago

    Fayetteville, North Carolina, United States Food Lion Full time

    We are looking for a Customer Service Lead! Provide fast, easy, flexible, and friendly service to our customers. Achieve Food Lion customer service standards. Be friendly, courteous, and cooperative with other store associates. If you enjoy helping customers and working in a retail environment, this might be the perfect job for you.

  • Customer Experience Representative

    1 week ago

    Fayetteville, North Carolina, United States Enterprise Holdings Full time

    OverviewGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • rural carr assoc/srv reg rte

    1 week ago

    Fayetteville, North Carolina, United States US Postal Service Full time

    US Postal Service SOUTHERN AVE [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>

  • rural carr assoc/srv reg rte

    1 week ago

    Fayetteville, North Carolina, United States US Postal Service Full time

    US Postal Service - 12 W DICKSON ST [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>

  • Service Center Manager

    1 week ago

    Fayetteville, North Carolina, United States Applied Industrial Technologies Full time

    Customer service professionals-don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a...

  • Plumbing Service Technician

    1 week ago

    Fayetteville, North Carolina, United States Plumb Works, Inc. Full time

    Plumb Works is an industry-leading home services company, we have been serving the greater metro Atlanta, GA area for over 30 years. We provide both residential and commercial plumbing services to an established customer base. Supporting the safety and good health of our customers, employees and community is our top priority. We are an active member of the...

  • Route Service Sales Representative

    4 weeks ago

    Fayetteville, North Carolina, United States Cintas Full time

    Requisition Number: 174267Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...

  • Route Service Sales Representative

    4 weeks ago

    Fayetteville, North Carolina, United States Cintas Full time

    Requisition Number: 174267Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...

  • Store Service Associate, Full Time

    4 weeks ago

    Fayetteville, North Carolina, United States Professional Diversity Network Full time

    ComcastComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change...

  • Store Service Associate, Full Time

    1 month ago

    Fayetteville, North Carolina, United States Professional Diversity Network Full time

    ComcastComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change...