Guest Services Representative

1 week ago

Fort Collins, Colorado, United States Colorado State University Full time
Position Information

Classification TitleTemporary Hourly

Employment CategoryTemporary

Is this an Hourly position?Yes

Work Hours/Week0-40

Overtime Eligible?Yes

Position LocationFort Collins, CO 80523

Does this position qualify for hybrid or remote work?No

Description of Work Unit

HOUSING AND DINING SERVICES


Housing & Dining Services ( HDS ) is a multifaceted auxiliary organization responsible for management of on-campus housing facilities, residential dining, conferences, and the CSU Mountain Campus.

Other areas within HDS include the RamCard, communications, sustainability, facilities, human resources, technology services, workplace inclusion, talent management, outreach, and business services.

Approximately 450 full-time staff and 1,700 hourly and student staff serve the nearly 8,000 students who live on campus, as well as numerous campus and community guests.

We strive to provide our residents and guests with safe living environments, quality dining, and exceptional co-curricular experiences.

We accomplish this through sound fiscal and operational management strategies, and an emphasis on the development of programs and services that are designed to enhance personal growth and global engagement.

Our staff exemplify our values of customer first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation, and stewardship in support of the CSU Principles of Community.

Search Contact

Position Summary


Under the supervision of the Guest Services Leadership Team for CES , Guest Services Representatives (GSR's) play a critical role in our organization by serving in a variety of specialized areas designed to serve our guests and ensure memorable events are made.

GSR's primarily create a front desk experience that is welcoming to campus guests from mid-May to mid-August.

The ideal candidate for this position demonstrates exceptional customer service, a desire to be an involved member of the team, and the ability to work with a diverse group of local, state, national, and international group attendees.

Position Minimum Qualifications

Must demonstrate a positive attitude both on and off the job

Must be a CSU student in good disciplinary standing with the University

Must be available for a minimum of 20 hours per week to include evenings, weekends, and holidays and be available to work all mandatory work dates during the summer season

Must disclose any summer classes and forego second job opportunities

Must be willing to live on-campus for the summer conference season

Must be able to lift up to 50lbs

Must successfully pass a background check and department of motor vehicle screening

Must possess strong organizational skills, ability to manage multiple tasks, and successfully meet deadlines

Preferred Qualifications

Interest in the event planning, hospitality, and tourism industry

Prior experience as a Resident Assistant/Residence Hall Desk Staff Member or One (1) year of experience in a customer service position and/or planning events

Knowledge and awareness of resources on the CSU campus and within the Fort Collins community

Posting Details

Working TitleGuest Services Representative

Posting Number T

DepartmentConference and Event Services

Salary Range$14.42-$16.00/hour

Employee Benefits

Visit CSU's Human Resources website for detailed benefit plan information for temporary employees in the following University benefit

Close Date06/16/2024

Special Instructions to Applicants

To Apply – Please submit a letter of interest and resume to

References will not be contacted without prior notification to applicant.

Background Check Policy Statement


Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.

To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer.

The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification.

Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO Statement


Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker.

The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

TheOffice of Equal Opportunity ) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO , ,

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO , ,

The Coordinator for any other forms of misconduct prohibited by the University's Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co , ,

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education ) .

Diversity Statement


Ability to advance the department's commitment to diversity and inclusion through research, teaching and outreach with relevant programs, goals and activities.

Essential Job Duties

Job Duty CategoryCustomer Service and General Office Administration

Duty/Responsibility


Facilitate the check-in and check-out of conference guests including required handouts, meal cards, data entry, and key exchange at various residence hall front desks and/or the Durrell front desk.

Participate in a campus-wide on-call duty rotation (including weekends) providing emergency response and late-night services for campus guests.

Serve as a resource ambassador for campus, the City of Fort Collins and regional services.

Navigate and effectively utilize Kx Conference software.

Work to ensure all aspects of each conference are ready to go in the hall.

This will include but is not limited to:

key inventory/preparations, meal card preparation, room checks, linens set, welcome signage and any other program materials are ready for conference arrival.

Process the check-out of spare room keys or other keys to specific rooms in the building.

Attend all training sessions and weekly staff meetings.

Other duties as assigned

Percentage Of Time100

References

Minimum References Required2

Maximum References Required2

Documents Needed To Apply

Required Documents

Resume

Optional Documents

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