Current jobs related to Manager On Duty at "The Skirvin Hilton Hotel" in OKC - Edmond, Oklahoma - Hilton Worldwide Holdings

  • Hotel Service Associate

    2 weeks ago

    Edmond, Oklahoma, United States Hilton Hotels & Resorts Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Hotel Service Associate to join our team at Hilton Hotels & Resorts. As a Guest Room Attendant, you will play a critical role in ensuring the highest level of guest satisfaction and hotel profitability.Key Responsibilities:Clean and maintain guest rooms to the highest standards of cleanliness...

  • Park Ave Grill Server

    2 weeks ago

    Edmond, Oklahoma, United States Marcus Hotels Full time

    Park Ave Grill Server Job DescriptionWe are seeking a skilled and friendly Park Ave Grill Server to join our team at Marcus Hotels. As a Park Ave Grill Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.Key Responsibilities:Provide attentive and courteous service to guests, ensuring their...

  • Sales Associate

    6 days ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    {"h1": "Sales Associate Job Description", "p": "At OKC Outlets, we are seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing a superior experience to our valued customers. Your role will involve engaging customers in conversation to understand their needs and desires, presenting merchandise and sharing...

  • Assistant Store Leader

    1 day ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    **About the Role**We are seeking an ambitious and passionate Assistant Manager to join our team at OKC Outlets in Oklahoma City, OK. As an Assistant Manager, you will play a key role in supporting the General Manager/Store Manager to build a high-performing team that delivers exceptional customer experiences.**Key Responsibilities**Work closely with the...

  • Sales Associate

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    {"title": "Sales Associate", "description": "At OKC Outlets, we're seeking a talented Sales Associate to join our Michael Kors team. As a Sales Associate, you'll be responsible for delivering an elevated customer experience, driving results through sales and customer engagement, and working collaboratively with our team to achieve productivity goals."""Key...

  • Sales Associate

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesUtilize our proprietary sales tools to consistently meet and...

  • Retail Operations Manager

    3 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job Summary:We are seeking a highly motivated and experienced Assistant Store Manager to join our team at OKC Outlets. As an Assistant Store Manager, you will play a key role in supporting the General Manager/Store Manager to build a high-performing team that delivers exceptional customer service and drives sales growth.Key Responsibilities:Work closely with...

  • Assistant Store Manager

    3 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job Summary:We are seeking a highly motivated and experienced Assistant Store Manager to join our team at OKC Outlets. As an Assistant Store Manager, you will play a key role in supporting the General Manager/Store Manager to build a high-performing team that delivers exceptional customer service and drives sales growth.Key Responsibilities:Work closely with...

  • Sales Associate

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales, and achieving productivity goals.Key Responsibilities:Drive results through delivering an elevated customer experiencePerform...

  • Sales Associate

    3 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales, and achieving productivity goals.Key Responsibilities:Drive results through delivering an elevated customer experiencePerform...

  • Sales Associate

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job Summary:The Sales Associate is a key member of the OKC Outlets team, responsible for delivering exceptional customer experiences and driving sales growth. As a Sales Associate, you will be the face of our brand, providing top-notch service to customers while maintaining a high level of product knowledge.Key Responsibilities:Meet and exceed sales goals by...

  • Banquet Operations Manager

    3 weeks ago

    Edmond, Oklahoma, United States Hilton Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled and experienced Banquet Captain to join our team at Hilton Hotels & Resorts. As a key member of our food and beverage team, you will be responsible for ensuring the smooth execution of banquet functions, providing exceptional guest service, and contributing to the overall success of our hotel.Key...

  • Retail Sales Associate at Express Factory

    4 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Retail Sales Associate at Express FactoryLocation: OKC Outlets Oklahoma City, OKExpress is a prominent lifestyle retailer that has been delivering contemporary fashion for both men and women since its inception. Our mission is to motivate and uplift individuals through style, assisting them in reaching their aspirations. With a presence of over 600 outlets...

  • Banquet Operations Manager

    3 weeks ago

    Edmond, Oklahoma, United States Hilton Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled Banquet Manager to join our team at Hilton Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and driving financial profitability through the successful execution of all banquet functions.Key Responsibilities:Manage the daily execution of all...

  • Sales Associate Express Factory

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    **About the Role**We are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets in Oklahoma City, OK. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a clean and organized sales floor, and assisting with various tasks to maintain a safe and...

  • Sales Associate

    3 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a clean and organized store environment, and meeting sales goals.Key Responsibilities:Provide a great in-store...

  • Sales Associate Kay Jewelers

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    **About the Role:**We are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets in Oklahoma City, OK. As a Sales Associate, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a positive and engaging store environment.Key Responsibilities:Engage customers in...

  • **General Manager

    2 weeks ago

    Edmond, Oklahoma, United States Paradies Na Full time

    **About Paradies Lagardre**We are a leading airport concessionaire, dedicated to providing exceptional dining and retail experiences to travelers. Our team is passionate about delivering high-quality service and creating a welcoming atmosphere for our guests.**Job Summary**We are seeking a highly skilled and experienced General Manager to lead our Tropical...

  • Sales Associate

    2 weeks ago

    Edmond, Oklahoma, United States OKC Outlets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at OKC Outlets. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a visually appealing store environment, and achieving sales goals.Key ResponsibilitiesProvide TH Customer Service to company standardKeep...

  • Banquet Captain

    3 weeks ago

    Edmond, Oklahoma, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Banquet Captain to join our team at Hilton Hotels & Resorts. As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage services during banquet functions, ensuring exceptional guest experiences and financial profitability.Key ResponsibilitiesFood and...

Manager On Duty at "The Skirvin Hilton Hotel" in OKC

3 months ago

Edmond, Oklahoma, United States Hilton Worldwide Holdings Full time

A Manager on Duty is responsible for overseeing hotel operations in the absence of the General Manager in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Manager on Duty, you would be responsible overseeing hotel operations in the absence of the General Manager in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient mannerand resolve guest concerns
  • Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)
  • Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
  • Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
  • Complete and review reports
  • Ensure compliance with Company standards
Manager On Duty

Location: Oklahoma City, OK,The Skirvin Hilton Hotel

JOB DESCRIPTION

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with inquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

•Occupy the hotel lobby and other public areas, particularly at busy time

•Promote Hilton Honors and its associated benefits to guests who are not enrolled

•Knowledgeable of up-to-date information on attractions, places of interest, sights and activitie

•Engage Guests in conversation and provide general assistance

•Manage, record, and resolve promptly all Guest complaint

•Maintain awareness of guests' profiles and specific preferences and ensure they are acted upon

•Review VIP reservations and ensure the proper handling of administering amenity order

•Meet and greet VIP Guests and major corporate clients upon arrival

•Coordinate the services and special facilities provided to long-stay Guest

•Understand all credit procedures and ensure they are applied

•Stay current with all hotel products, services, policies and emergency procedure

•Monitor Guest satisfaction reports and implement actions to improve result

•Handle, record and follow through with management issues or emergencies that arise

•Conduct any Health and Safety procedures, if required, including fire walks, food safety investigation

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

•Previous supervisory experience in Front Office within the hotel/leisure/retail sector

•Knowledgeable of Health, Safety and security procedure

•Calm, efficient and the ability to work well under pressure

•Excellent leadership skills and exceptional communication skill

•A passion for delivering exceptional levels of guest service

•Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

•Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

•Able to effectively deal with internal and external customers with high levels of patience, tact and diplomacy

•Collect and analyze accurate information and resolve conflict

•Walk all floors to include banquet areas to ensure cleanliness of public area

•Check in with Banquets throughout your shift to ensure guest satisfaction

•Walk Lounge to ensure internal and external satisfaction

•Closely work with Security and/or perform security duties as needed

•Walking property to ensure cleanliness standard

•Support all departments as needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

•Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent