Specialist

2 weeks ago

Phoenix, Arizona, United States HCL Technologies Ltd. Full time
Job Description (Posting).

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.

While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion.

The Service Desk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Location Frisco Texas.
Responsibilities Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. Respond to questions from all emails and callers. Become familiar with each client and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment. Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. Become familiar with helpdesk policies and services. Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. Other duties as assigned by the Service Manager.
Requirements Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to utilize the applications for Microsoft Office for support, reporting and documentation. Excellent oral and written communication skills. Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Creativity. Ability to think around problems and come up with creative solutions is helpful. Ability to work with or without direct supervision.
EXPERIENCE/KNOWLEDGE & SKILLS Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on listening and questioning skills. Fluent English.

Support for computer hardware and any authorized desktop software Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues Prioritize and schedule problems.

Escalate problem (when required) to the appropriately experienced technician Perform post-resolution follow ups to help requests (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • Leasing Specialist

    2 weeks ago

    Phoenix, Arizona, United States Certified Apartment Staffing Full time

    Job DescriptionCALLING ALL LEASING PROFESSIONALS:ENTRY LEVEL LEASING SPECIALISTS (Join our Leasing Success 101 Course)EXPERIENCED LEASING SPECIALISTSBILINGUAL LEASING SPECIALISTSWe are looking for Leasing Specialists to join our team. Responsibilities include:Conducting Property ToursProviding Property InformationAssisting Prospective Tenants with...

  • Leasing Specialist

    2 weeks ago

    Phoenix, Arizona, United States Certified Apartment Staffing Full time

    Job DescriptionJob DescriptionCALLING ALL LEASING PROFESSIONALS :ENTRY LEVEL LEASING SPECIALISTS ( We will train you ... enroll in our Leasing Success 101 Course TODAYEXPERIENCED LEASING SPECIALISTSBILINGUAL LEASING SPECIALISTS We are seeking Leasing Specialists to join our growing team You will handle all but not limited to :Property ToursProperty...

  • Property Adjuster Specialist

    2 weeks ago

    Phoenix, Arizona, United States United Services Automobile Association - USAA Full time

    We are seeking a dedicated Property Adjuster Specialist located in Phoenix, AZ to join our field Team. As a Insurance Property Adjuster Specialist, you will work within established guidelines and framework to investigate, evaluate, negotiate, and set Property Adjuster, Specialist, Adjuster, Property, Claims, Business Partner

  • Telecom Specialist

    2 weeks ago

    Phoenix, Arizona, United States Chartis Federal Full time

    Job Type Full-time Description We are hiring a cleared Telecom Specialist to support Inside Plant (ISP) telecommunication systems for a U.S. Army NEC in Ft. Huachuca, AZ. The Telecom Specialist is a vital position at the Army NEC, ensuring the effective transmission of data and voice throughout our systems. This individual will be responsible for Inside...

  • Residence Specialist

    2 weeks ago

    Phoenix, Arizona, United States CRS Temporary Housing Full time

    Job DetailsPosition: Residence SpecialistCompany: CRS Temporary HousingJob LocationCorporate Headquarters - Phoenix, AZRemote TypeHybridPosition TypeFull TimeJob CategorySalesDescriptionCRS Temporary Housing, a leading company in providing temporary housing solutions for individuals facing displacement due to unforeseen circumstances, is looking for a...

  • Operations Specialist

    2 weeks ago

    Phoenix, Arizona, United States Broadridge Full time

    As the Operations Specialist on our team, you will work closely with mutual fund families and clients to establish accounts with fund families, and verify broker dealer information via web or telephone. You'll also verify the accuracy of account setup files received from clients, as well as craft and submit automated account setup files to fund groups via...

  • Recoup Specialist- Nights

    2 weeks ago

    Phoenix, Arizona, United States Shamrock Foods Full time

    The Recoup Specialist will be responsible for inspecting, documenting, and managing damaged food products within the distribution center. Your attention to detail, organizational skills, and ability to collaborate with various teams will contribute t Specialist, Night, Manufacturing, Healthcare

  • Vacation Specialist

    7 days ago

    Phoenix, Arizona, United States PerLuxe Travels Full time

    We are seeking a passionate and detail-oriented Vacation Specialist to join our team. The Vacation Specialist will be responsible for assisting clients in planning and booking their dream vacations. This role involves researching destinations, recommending accommodations, coordinating transportation, and ensuring that clients have memorable and seamless...

  • Clinical Operations Specialist

    2 weeks ago

    Phoenix, Arizona, United States Mia Aesthetics Full time

    At Mia Aesthetics, we are not just leading the way in plastic surgerywe're redefining itOur goal is simple:to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons Operations Specialist, Medical Receptionist, Operations, Clinical, Receptionist, Specialist, Healthcare

  • Veteran Peer Specialist

    2 weeks ago

    Phoenix, Arizona, United States United States Veterans Initiative Full time

    For Peer Specialists of all US VETS Programs:Ensures harmonious atmosphere within program by maintaining communication with and being liaison between the clinical staff and program staff and fostering the therapeutic community environment among cl Peer, Clinical Director, Specialist, Mental Health, Program Coordinator, Program, Healthcare

  • Insurance Specialist

    2 weeks ago

    Phoenix, Arizona, United States RemX Full time

    Job DescriptionJob DescriptionCompany's health provider Centers offer a more convenient, comfortable and cost-efficient alternative to hospital-based infusions for patients requiring medications to be administered by a healthcare professional. Type of Hire: Temp to hire ( after 13 weeks)Location: Onsite>Phoenix AZ 85054 (Located in north Phoenix in an area...

  • Accounts Payable Specialist

    2 weeks ago

    Phoenix, Arizona, United States The LaSalle Group Full time

    LaSalle Network has partnered with one of the largest healthcare systems in Arizona to help them find an Accounts Payable Specialist to join their team. This role will report directly to the AP Manager, for a direct line of communication to upper management and sits on a team of 15 AP individuals. This company provides excellent training and offers the...

  • Inventory Specialist

    2 weeks ago

    Phoenix, Arizona, United States Import Glass Corp Full time

    We are seeking a dedicated Inventory Specialist to join our dynamic team. We are a family- operated business committed exclusively to wholesaling auto glass products. Our mission is to provide customers with premium products, exceptional service, all at competitive prices. Empowered by exceptional tam of hardworking professionals, we've expanded to 20...

  • Public Relations Specialist

    2 weeks ago

    Phoenix, Arizona, United States The Keller Group Full time

    We are excited to announce that The Keller Group is looking for a talented Public Relations Specialist to join their team. This is a 100% remote position, but you should be close to Phoenix, AZ, for occasional in-person meetings and events.Our client, an esteemed organization known for its exceptional PR and content campaigns, is expanding its team due to...

  • Courtroom Specialist

    2 weeks ago

    Phoenix, Arizona, United States City of Phoenix Full time

    Job ID5414- LocationProfessional & Supervisory Full/Part TimeFull-Time Regular/TemporaryRegularABOUT THIS POSITION:The Municipal Court provides equal access to justice, professional and impartial treatment, and the fair and timely resolution of all court matters. The Municipal Court performs its responsibilities in a manner that maintains the public's trust...

  • A R Specialist

    2 weeks ago

    Phoenix, Arizona, United States Southwest Industrial Rigging Full time

    Join Our Team as AR Specialist at Southwest Industrial RiggingAre you detail-oriented and a team player? Southwest Industrial Rigging is looking for an AR Specialist to ensure our books are up-to-date for effective business decisions.Duties and Responsibilities:Prepare Special Project Invoices based on customer work orders and time sheetsWork closely with...

  • Legal Contracts Specialist

    2 weeks ago

    Phoenix, Arizona, United States Recruiting Firm Full time

    Legal Contracts SpecialistCompany Overview: Join our team as a Legal Contracts Specialist and be part of a dynamic legal department committed to achieving our company's goals and initiatives.Job Overview: The Legal Contracts Specialist plays a key role in preparing, managing, and maintaining a variety of legal documents including physician and non-physician...

  • Digital Marketing Specialist

    2 weeks ago

    Phoenix, Arizona, United States The Keller Group Full time

    Position: Digital Marketing SpecialistSalary Range : $70-75KWork Schedule : In-person, M-FOffice Location : Phoenix, Arizona A Digital Marketing Specialist job opportunity is now available in the Greater Phoenix, Arizona. This is an exciting opportunity to join a growing organization where employees have a voice in driving strategic direction, as well as...

  • Mapping (Gis) Specialist

    2 weeks ago

    Phoenix, Arizona, United States BPG Designs, LLC Full time

    Join our team at BPG Designs, LLC in Tempe, AZ, as a Full Time Mapping Specialist and dive into the exciting world of construction mapping. This role offers you the opportunity to work onsite, immersing yourself in hands-on projects that shape and transform the local landscape. As you earn up to $23.00 per hour, your keen eye for detail and passion for...

  • Financial Administrative Specialist

    2 weeks ago

    Phoenix, Arizona, United States Department of Veterans Affairs Full time

    Position: Financial Administrative SpecialistCompany: Phoenix, AZ VA Regional OfficeSummary:The Phoenix, AZ VA Regional Office is seeking a Financial Administrative Specialist to join their Support Services Division. This role involves being the go-to person for internal and external customers on operational matters and program responsibility.Duties:Examine,...