Customer Service/Sales Support

2 weeks ago


Hesperia, California, United States Robar Enterprises Full time
Sales Support Job Description

Job Summary:

Hi-Grade Materials is hiring a talented Sales Support professional to join our team. If you're excited to be part of a winning team, Hi-Grade is a great place to grow your career. The sales support role will assist the Hi-Grade sales department in processing quotes and purchase orders, preparing billing, answering phones, and making outbound phone calls.

Responsibilities
  • Customer Service required to both walk-in customers and clients requesting pricing.
  • Heavy phones and paperwork processing.
  • Process and follow up on quotes.
  • Prepare billing by ensuring pricing and charges are accurate.
  • Research and resolve invoice disputes and other billing inquiries from customers.
  • Investigate and resolve customer concerns.
  • Maintain and update customer records and contacts.
  • Perform special projects as needed.
  • Other duties as assigned.
Requirements/Qualifications
  • Proven experience with customer service (2+ years required)
  • Ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills
  • Attention to detail and accuracy.
  • Excellent math ability
  • Good organizational skills
  • Ability to follow company policies and work cooperatively with others.
  • Ability to build and maintain good working relationships.
  • Ability to work effectively with minimal supervision.
  • Plan and organize work efficiently to meet schedules and changing deadlines.
  • Adapt to changing technologies and learn functionality of new equipment and systems.
  • Bilingual English/Spanish preferred.
Education
  • High School Diploma / GED required.
Physical Requirements
  • Job requires the following motions: sitting, standing, bending, squatting, lifting, stretching, twisting, pushing, and pulling.
  • Occasional lifting of up to 25 pounds
Job Type: Full-time

Benefits: We offer a competitive compensation package which includes Medical, Dental, Vision, EAP program, Life Insurance, Holiday Pay, PTO, and 401(k).

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