hcm service partner

Req #: 234498

Department:

UW HUMAN RESOURCES

Job Location Detail:
Hybrid Eligible (at least two days in office per week)

Posting Date: 05/23/2024

Closing Info:
Closes On 06/06/2024

Salary:
$5,644 - $6,000 per month

Shift:
First Shift

Notes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. )

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world.

UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Reporting to the Manager of HCM Operations, the HCM Service Partner - Staff Specialist will operate as a member of a team dedicated to executing HCM Operation functions within the Workday HCM framework and serving as the escalated point of contact for resolution of customer HCM inquiries.

The HCM Service Partner - Staff Specialist will also serve as a point of contact for designated Workday Role Holders (named support contacts) within assigned units to assist with processing complex HCM system transactions, specializing in staff and student employee support to enhance the customer experience.

The HCM Service Partner - Staff Specialist will research complex system issues and provide consultation and guidance to departments.

This position will ensure the proper completion of transactions in accordance with established business processes and data integrity standards, will identify process improvement opportunities to deliver enhanced customer service to the organization, and will coordinate with a combination of Employee Workday Support, Benefits, Payroll, the Staff/Student Human Resources Central Business Units, and IT advanced domain experts to address escalated inquiries.

Further, this position will provide consultative services, particularly to campus administrators on system capabilities, mass updates to data, and security roles.

This position must act as an expert in Staff time and absence domains, Staff and Student employment contracts and plans, and administrative processes across the UW.

DUTIES AND RESPONSIBILITIES Provide HCM Subject Matter Expertise (45%)

• Develop extensive knowledge across HCM policies and processes (both within and external to Workday HCM), and consistently apply this knowledge to the completion of tasks, and the direction given to UW units.
• Identify process improvement opportunities to deliver enhanced customer service to the organization. Determine specific learning needs for units, develop quick reference guides through ticket response, conduct training and consultation in person and over the phone/Teams direct message. Identify and develop relevant content for use within HR and the HCM Operations team which may be added to the working repository of knowledge content.
• Coordinate with other HCM Service Partner - Staff Specialists, other internal UWHR units (e.g., Compensation/Labor Relations), UW-IT and FPB to address escalated inquiries; participate in weekly Staff Specialist collaboration sessions to review escalated tickets and provide support on time and absence ACRC issues.
• Develop and deliver relevant content to UW units through multiple mediums, including Security Role/Supervisor Organization Consultations with departments, specialized content and presentation at Named Support Contact meetings; and in collaboration with HCM Service Partner - Academic Specialists, jointly supporting and holding independently maintained departmental check-ins and meetings as appropriate based upon departmental proficiency.
• Apply HCM subject matter expertise to support Workday HCM testing activities when changes to the system are being configured for Staff/Student employee populations.
• Maintain expertise within HR/HCM Ops for Staff/Student populations in order to provide accurate guidance and maintain data integrity in transaction review and internal HR/HCM Ops Workday processes; participate in continuing education in compensation, employee lifecycle, time and absence and employee contract/plans to proactively mitigate changing policy and procedure in support of campus and partnership with UW-IT Application Management.
• Have proficient knowledge of policy, procedure, and Workday fundamentals to support Data Integrity Analyst with completion of routine audits of the system, to include monitoring for duplicate records, data integrity corrections, and outreach for educational/coaching opportunities for campus units.

Serve as HCM Service Partner for Staff/Student Employee Populations to Assigned Client Organizations/Departments (45%)

• Act as the primary point of contact for staff/student population HCM business processes, provide advanced consultative expertise to support the University's administration by resolving complex HR and Payroll inquiries for Workday processes.
• Provide tailored training/education to campus administrative staff and/or named support contacts on system and business process; this may be scheduled or ad hoc in nature, in both formal and informal settings.
• Ensure review of assigned Workday transactions and UWConnect tickets in accordance with established standards for HCM Operations; effectively manage daily/weekly workload by quickly identifying and prioritizing payroll impacting transactions and requests.
• Proactively consult with assigned departments on proposed employee changes in Workday, including HCM action, Security Role assignment and Supervisory Organization review; recommend approach to the unit; verify, approve and execute changes to ensure appropriate reflection of changes in Workday.
• Review/approve a variety of HCM transactions and identify transactions that must be sent back due to missing necessary data integrity components, analyze audit reports and take proactive measures as required to minimize lapses in data integrity (particularly the ACRC in the time and absence domain). This includes consulting with administration within individual units on security roles, delegation requests, and general access in collaboration with the Staff Specialists' Academic teammate, the Manager of Program Operations and/or the Operations Director.
• Deliver exceptional customer service to Named Support Contacts, including managing phone calls/Teams messages that may interrupt standard workflow or deviate from scheduled business process review. Invest in substantial relationship development and rapport building with assigned client base.

Other Duties as Assigned (10%)

• Collaboration with other internal UWHR teams (e.g. Employee Workday Help, Benefit Operations, Compensation) outside departments on internal/external escalations driven by, but potentially unrelated to direct client support. (e.g. Payroll Operations, Application Management/Cross-Application Team)

MINIMUM REQUIREMENTS

• Bachelor's degree in Human Resources, Payroll, Business Administration, or related field
• At least two years of experience working in the HR, Benefits and/or Payroll domains

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Working experience processing transactions in HCM systems
• Experience partnering with department transactional initiators and understanding the political landscape of distributed organizations
• Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
• Experience supporting system testing and/or data validation activities
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

WORKING ENVIRONMENT
This position is asked to work a hybrid schedule in the UWHR office and remotely on a continued basis. The successful candidate must be able to work efficiently and effectively in a home and office environment.

Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization.

While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., the HCM Service Partner will, on occasion, need to adjust hours to accommodate the business needs and deadlines.

The typical day for a HCM Service Partner may extend past normal business hours as they will be responsible for working after-hours to help support emergency escalations and support Medical Center, Facilities, and other staff who work after-hours.

The HCM Service Partner will have to exercise independent judgement based on urgency, priority, and level of impact to understand the criticality of requests to deem which ones will have to be resolved after-hours and which requests can wait until the next business day.

Application Process:

The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.

These assessments may include Work Authorization, Cover Letter and/or others.

Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position".

Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you log into your "My Jobs" page.

If you choose to take it later, it will appear on your "My Jobs" page to take when you are ready.

Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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