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Specialty Market Sales Coordinator

4 months ago

New York, New York, United States LOTTE New York Palace Full time
To support the day-to-day activities of the hotel's Diplomatic and Entertainment sales efforts and provide immediate support to their designated Directors and/or Sales Managers

  • Responsibilities to include some and/or all the following:
  • Assistance in making VIP reservations
  • Ensure all reservations changes, room and rate inquiries are properly handled and followed up on
  • Checking and blocking of space in delphi
  • Assist in evaluation of business including profitability calculations
  • Preparation and follow up on contracts
  • Follow up on deposits and payment
  • Preparation of Resumes and/or BEO's
  • Assist with group turnovers, rooming lists, proformas and key packets as needed
  • Other Office Responsibilities
  • Proactively manage showroom and gift bag preparation for site inspections
  • Proactively manage shipping of collateral and gifts for sales trips
  • Organize food and beverage orders and appropriate payment for all outside sales calls with food delivery
  • Effectively manage daily calendar appointments to assist Sales Directors and/or Managers in site inspections, entertainment, and other sales functions
  • Prepare and process expense reports
  • Process individual commission requests for group and/or individual bookings
  • Draft and execute sales collateral and client/prospect presentations via Microsoft Word, Excel, and PowerPoint
  • Organize, print, and deliver VIP welcome notes
  • Thorough working knowledge of Opera: to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary
  • Thorough working knowledge of Salesforce to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts, and adjust clauses as necessary, create GRC reports as requested
  • Answer phones and take correct messages in a businesslike manner
  • Qualify new account/booking requests
  • Answer telephones for other individuals within department during their absence from the office
  • Liaise with other hotel departments in a professional manner
  • Work closely with operations teams to ensure client's needs are met
  • Other administrative tasks as requested

Pay Range:
$32.03 per hour

Requirements:

  • College Degree or equivalent experience
  • Ability to read, write and speak English, using excellent grammar and communication skills
  • Fluency in other languages besides English is a plus
  • Pleasant and professional demeanor
  • Ability to effectively communicate with guests and staff in a friendly and positive manner
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Ability to multitask and be proactive
  • Attention to detail is a must
  • Prior luxury hotel experience in a hotel sales office is a strong plus