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Business Operations Analyst

3 months ago

Atlanta, Georgia, United States State of Georgia Full time
Community Affairs, Georgia Department of - DCA
2 days ago
Make a difference and join the DCA TeamDCA gives employees more to do than merely make a living.
We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.

If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.


OUR MISSION
To help build strong, vibrant communities.

OUR VISION
For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.

Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work
General Description

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses.

DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.


Overview of Job:


Under the general supervision of the Chief Technology Officer (CTO), the incumbent will analyze customer business needs and work within the business unit to plan, design and implement new or enhanced administrative policies and procedures.

This role assists the broader DCA user community through utilization and maintenance of cross-functional business tools and support systems.
Minimum Qualifications

Bachelor's degree in a related field from an accredited college or university OR Associate degree in a related field from an accredited college or university AND Two years of related experience OR Two years of experience at the lower-level IT Business Analyst 1 (ITP060) or position equivalent.

Typical Duties and Responsibilities

The incumbent staff person in the Business Operations Analyst (BOA) role will be charged with helping to centralize and manage several financial and administrative services functions for the Office of Information Technology, including but not limited to, data collection and analysis, end-to-end management of IT-related procurement requisitions, tracking hardware and other deployed asset in inventory, monitoring contract and license renewals, and other related duties as assigned.

The (BOA) will be responsible for collaborating on planning, development activities, and various administrative tasks across multidisciplinary teams. These teams include staff from IT, Finance and Budget, Legal Services, and Administrative Services.

Additionally, the BOA may need to facilitate meetings, help during staffing shortages, and offer administrative support to the Chief Operating Officer (COO), Chief Technology Officer (CTO), and Project Management Office (PMO) when necessary.

Additional/Preferred Technical Proficiencies

Beyond the minimum qualifications for this role listed above, familiarity and experience with Microsoft 365, ServiceNow, and State of Georgia SAO Teamwork's Financials.

Familiarity with State procurement contract types and Team Georgia Marketplace is also preferred, though not required.
Proficiency in spreadsheet software such as Microsoft Excel or Google Sheets, including data analysis and reporting capabilities.
Ability to create and maintain detailed spreadsheets for tracking various tasks and projects.
Familiarity with basic IT troubleshooting and support procedures
Strong organizational skills and attention to detail in managing service desk tickets and administrative tasks.
Excellent communication skills for effectively liaising with internal teams and external stakeholders
Ability to prioritize tasks and work efficiently in a dynamic environment
Work Conditions (Travel, Hours, Environment)
This position is currently designated as in-office, non-remote position.
This position is full-time (40 hours per week) and may require occasional overtime.
Local periodic travel may be required.
Physical/Sensory Requirements

This position is classified as:

Sedentary Work – Incumbent must have the ability to exert pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

NOTE:


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will be considered but may not necessarily receive an interview.

Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.

Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at
Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.

This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.

However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

Bachelor's degree in a related field from an accredited college or university OR Associate's degree in a related field from an accredited college or university AND Two years of related experience OR Two years of experience at the lower level IT Business Analyst 1 (ITP060) or position equivalent.

Create and manage profiles for future opportunities.
Education, Georgia Department of - GADOE
Georgia - Dekalb - Clarkston
Provided by the Georgia Department of Administrative Services

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