Customer Support Representative

2 weeks ago


Long Island City, United States Liberty Management Full time

At our company, we are seeking a Customer Support Representative to cater to the Manhattan area due to our clients' sustained growth and the increasing demand for access to telecommunication and internet devices. The main goal of this role is to interact with local clients and introduce telecommunication and internet alternatives that go beyond their requirements. Our aim is to offer each eligible individual with the security and opportunities that phone and internet services offer.



The ideal candidate for this position is a forward-looking, self-sufficient leader eager for a chance to create an impact in their community and grow alongside a dynamic, always-evolving team. Collectively, our communication and technology solutions influence the daily lives of individuals in our neighboring communities.



Responsibilities of a Customer Support Representative:

  • Deliver exceptional on-site customer support to both internal and external clients
  • Evaluate clients to ascertain eligibility and suitability for specific products
  • Utilize a POS system to confirm client identity and proceed with the registration process
  • Conclude the registration process while upholding the confidentiality of all sensitive client details
  • Conform to all company regulations and guidelines concerning registration requirements, customer service expectations, and our brand image
  • Engage and take action in all aspects related to the advancement of the program and its goals, as well as resolve specified issues
  • Produce weekly, monthly, and daily reports to monitor progress towards program objectives.

Qualifications for a Customer Support Representative:

  • Prior experience in customer service, customer support, or sales is highly advantageous
  • Demonstrated track record of surpassing targets in a fast-paced, high-energy setting
  • Outstanding communicator with high emotional intelligence and an inherently compassionate demeanor
  • Demonstrate a determination to thrive with a proactive attitude and problem-solving mindset
  • Dependable work ethic with the capability to work independently or within a team-oriented environment
  • Proficient with technology and skilled in working with CRM software


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