Workday Product Analyst

2 weeks ago

Memphis, Tennessee, United States Youth Villages Full time

Organizational Overview

Youth Villages is a non-profit organization helping youth, young people, and their families across the United States who face a wide range of emotional, mental, and behavioral challenges. As a leader in the field of youth mental and behavioral health, Youth Villages earns its status as one of the nation's most promising results-oriented non-profits as recognized by Harvard Business School, U.S. News & World Report and The White House.

Our commitment to helping youth and families find success spans more than 30 years and includes a comprehensive array of programs and services. With a dedicated staff of more than 4,300 working in 26 states and the District of Columbia, the organization serves more than 39,000 youth annually, further increasing our impact through partnerships and advocacy.

Responsibilities

Our Information Technology (IT) department is seeking a passionate individual to join our high-performing team as a Workday Product Analyst. Working on the Youth Villages' IT team means collaborating with purpose-driven people on high-impact projects and products, making a direct impact on the youth and families who need us the most.

Position Summary

The Workday Product Analyst, reporting to the Director of Product and Innovation (Director) as part of the IT team, will work closely with the Workday, Human Resources (HR), Finance, and Leadership teams to support the technical management of the organization's Workday system. Alongside the organization's Workday team, this position will utilize user-centered design and robust product/project management in all development and support activities, providing value to internal users and stakeholders while meeting organizational requirements. They will also work on special projects as requested by the Director, CIO, and other members of the leadership team, as needed.

Essential Duties and Responsibilities:

The person in this role will work closely with the Director, senior leadership, and departments to:

  • Support transition from current HR systems to Workday
  • Partner with HR to understand and document current and future state business processes
  • Understand business needs and translate needs into requirements, updating them as needed
  • Provide technical support to users via the organization's help desk tracking system
  • Handle basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks
  • Support HR team members with administrative support for all current HR systems including iCIMS, Silk Road, UKG, and others as assigned, until fully transitioned to Workday
  • Support the integration of systems and coordinate activities related to the flow of data between systems
  • As part of the Workday team, support and implement the product roadmap for product development in both the short and long term
  • In partnership with HR, conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasks
  • Ensure solutions follow Workday best practices as well as meet business needs
  • Support production of functional, technical, and system documentation by external vendor(s) or produce own if not completed by vendor
  • Complete regular internal system audits and prepare for upgrades
  • Act as a technical lead for all HR technology projects
  • As part of Workday team, facilitate testing of new functionality and support rollouts
  • Regularly report analytics on platform utilization and functionality
  • Monitor and evaluate new technologies and features, informing the company on their potential application to the product
Qualifications

Qualifications

  • Bachelor's degree in Computer Science, Business, Engineering, or related field or equivalent experience
  • 3+ years of experience working in IT or closely with IT
  • 3+ years of product analyst or similar experience, preferably at a non-profit, in lieu of degree is acceptable
  • Experience working in HR or working closely with HR processes required
  • Understanding of or experience with Workday, including best practices and functionality, required
  • Understand of or experience with (but not limited to) UKG, iCIMS, Silk Road, and Kronos, preferred
  • Experience with non-profits strongly preferred

Other Competencies:

  • Strong understanding of Workday best practices and functionality, particularly HCM and HR-related modules
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proven ability to design and implement new processes and facilitate user adoption
  • Proven ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
  • Demonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practices
  • Ability to assess the impact of new requirements on platform(s), including but not limited to iCIMS, Silk Road, UKG and Workday, and all upstream and downstream applications, systems, and processes
  • Excellent skills and experience in product and project management
  • Ability to communicate across all levels of the organization and work with diverse project team
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to regularly learn and adopt new technology
  • Ability to influence cross-functional teams without formal authority
  • Strong self-awareness and adaptability when working with multi-department teams

Benefits

Medical, Dental, Prescription Drug Coverage and Vision
401(k)
2 weeks paid vacation
12 paid sick days per year
11 paid holidays

Paid Parental Leave
Mileage & Cell Phone Reimbursement (when applicable)

Tuition reimbursement and licensure supervision

Growth & development through continuous training

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

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