Lead, Consumer Insights

2 weeks ago

Englewood, Colorado, United States DISH Network L.L.C Full time
Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years.

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department SummaryOur Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services.

Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and ResponsibilitiesAt DISH, one of our everyday rules is to Think Customer, which means keeping the customers top of mind in everything we do, for we are nothing without our customers.

In order to build and improve the business, we need a Consumer Insights Lead who has both the patience to listen and the curiosity to ask meaningful questions, and someone as passionate about communicating inspiring insights as they are about discovering them.

The Lead must want to be at the heart of delivering unbiased data and actionable insights to drive decisions, as well as be willing to roll up their sleeves to work across a wide variety of projects (e.g., advertising performance, brand tracking, positioning, and messaging strategy, product and promotion development, segmentation, pricing, customer satisfaction).


Key Responsibilities:


Assessing the information needs of the organization and ensuring that transferred knowledge is unbiased, integrated, and synthesized to provide clear, actionable, and impactful insights and business recommendationsUtilizing sound methodologies and cost-effective solutions, including full internal implementation when it provides the optimal solutionLeading and managing multiple quantitative and qualitative projects simultaneously, with minimal supervisionMust be comfortable with leading all phases of research including research design, sample framework development, questionnaire design, tabulation, data interpretation and analysis, reporting, development of actionable recommendations, and presentation of research initiativesDeveloping and leveraging strategic relationships with best-in-class external business partners, including quality control and successful identification and qualification of new research tools and best practicesConsolidating information across various custom and secondary research studiesPartnering with Sr.

Manager to coach and develop more junior team members, oversee team capacity, and manage business unit research plans and budgetsSkills, Experience and RequirementsEducation and Experience:
Bachelors degree in business, marketing, marketing research, or statistics (MBA, MMR, or MSMR considered an advantage)

A minimum of 5 years of experience in quantitative and qualitative market research (some supplier-side research experience is considered an advantage)Skills and Qualifications:

Experience with various data collection methods and with cross-tabulation portals and/or analytical software (e.g., Decipher, Qualtrics, SPSS, SAS, etc.); knowledge of emerging technologies in the field (e.g., AI) a plusManagement of projects with advanced analytics (e.g., MAXDIFF, TURF, Discrete Choice, Perceptual Mapping, Clustering, Regression, Segmentation, etc.)



Strong written, oral, and presentation skills, with the ability to distill research findings, create engaging visualizations, tell compelling stories, and communicate clearly and effectively while adapting to the audienceAgility and willingness to work in a fast-paced environment and take on a variety of responsibilities to support the Consumer Insights TeamAttention to detail, critical thinking, creative problem solving, positive attitude, ambition, and collaborative team spiritExperience with the following are preferred, but not a requirement:
Wireless and telecom industry researchUsing syndicated industry reports/resources as sources of truth to address ad hoc business questions, identify key industry trends, and provide connective tissue to validate/strengthen insights from ad hoc research studiesUsing American Consumer databases such as MRI Simmons or Resonate to develop customer and consumer profilesBenchmarking tools (ACSI, JD Power, or other similar programs)

Insights Team Culture:

We earn autonomy to work on meaningful projects by building organizational-wide trust and achieving executive alignmentWe are passionate about our work we strive to create change what we believe inWe are collaborative we continually work to build bridges across the organization because we are all one teamWe trust and root for each other we learn from each other and we win as a teamSalary RangesCompensation: $72,350.00/Year - $103,400.

00/YearBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k)

Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
DISH Benefits .The base pay range shown is a guideline.

Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer
  • Veteran/Disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.

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