Team Leader, Authentication and Quality Assurance

2 weeks ago

Portland, Oregon, United States StockX Full time

Team Leader, Authentication and Quality Assurance
at StockX

Portland, OR

About the team
Playing on the global Dream Team.

Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia.

This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers.

In addition to delivering these customer experiences, our Team Members embody and represent the current culture.

Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations.

We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.

About the role

The Team Lead, Operations (Authentication / Quality Assurance) is responsible for overseeing the day-to-day operations for the Authentication and Quality teams.

A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments.

S/he will work interactively with the business teams as they develop short and long-term growth strategies.

What you will do

  • Supervise the Authentication and Quality team members for the overall operations of these areas
  • Lead improvement activities for authentication and quality and will also support continuous improvement
  • Prepare standardized work procedures and facilitate effective communication of procedures to affected areas
  • Develop training documents (SOPs) and facilitate training
  • Providing Quality Metrics for team members at all locations
  • Communicating metrics to leaders and holding individuals accountable
  • Establish team member staffing to meet the daily business demands, quality and productivity targets
  • Ensure accurate and on-time fulfillment and shipment of all customer orders
  • Develop a certification plan for the authentication team to maximize the number of items qualified for processing
  • Analyze production metrics and recommend process and system improvements to increase quality and lower cost
  • Supervise and train the Authentication Team to optimize quality, productivity, and costs
  • Develop, implement and maintain standard operating procedures
  • Create, maintain and foster a safe and team-based work environment
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Work cross-functionally with all departments to identify, develop and execute on process improvements

About you

  • Minimum of 5 years experience in quality control, inventory management, or a related field
  • Minimum of 2 years of leadership experience
  • Flexibility to work AM & PM shifts & weekends
  • Lean/Six Sigma/ continuous improvement experience a plus

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know theyre getting a fair price.

And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockXs special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform**more than half of those coming in the last year.

And were just getting started.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at StockX are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely
voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Gender Gender

Gender
Please identify your race Please identify your race

Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Veteran Status

Veteran Status
Form CC-305
OMB Control Number
Expires 05/31/2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way,

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