Subject Matter Expert

2 weeks ago

Middletown, United States LingaTech Full time
Job Description

Job Description

Contract Length:
Ongoing

Location:
Middletown, PA - local candidates only
On-site


The ideal Subject Matter Expert will have a business and technical experience in technologies and procedures that support tolling back-office operations and digital transformation projects.


Qualifications:
Assist incorporating innovation in a unified back office system.
Assist the UX/UI/CX business transformation
Assist in delivering Natural Language IVR to maximize self-service.
ALPR and vehicle fingerprinting technologies and finding innovative solutions to streamline and automate license plate identification.
Assist the Data Migration for tolling back office.
Assist the consolidation of customer service operations under toll operations.
Support the review of third-party contracts.
Support IT standards compliance in TransCore and other toll operations contracts.

Responsibilities:


Work end to end across all groups involved in the Unified Back Office System to drive innovation into the project.

Assist the project manager in a program to ensure intellectual property is captured and processed.
Support the UX/UI/CX effort to enhance the user experience and interface for customer service representatives.
Support advisory services, project management, and technical support for consolidated customer service operations under a unified back office.
Assist in the rollout of Proponisi into the current Tolling Operation. Manage the migration and any upgrade of the Proponisi tool into the Unified Back Office System.
Support the review and drive closure of third-party contracts.
Support the effort to ensure IT standards compliance for TransCore and other toll operations contracts.
Provide delivery and Agile training to Business Team.
Provide support to overall architecture development for the tolling back office.
Provide support to Business Analysts and Subject Matter Experts to backfill Tolling Operations staff as required.
Provide general toll operations support.
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