Community & Resident Safety Member (CAREs - Spokane Falls Division)

• Multiple open positions

$1,000 Sign On Bonus (conditions apply)

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (1 week paid sick leave immediately upon hire plus regular sick leave accrual and 8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Job Summary

This position is responsible for safety, security and operations support in the neighborhoods surrounding House of Charity, and other Catholic Charities Eastern Washington programs.

Shifts may vary.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensures that the rules are being observed and that it is a safe environment for residents, patrons, staff, guests, and volunteers. Maintain safety and security by monitoring all general access areas and the surrounding neighborhood.
• Writes with correct structure, spelling, and grammar to complete reports, paperwork, and emails.
• Completes and submits all reports of an incident. Reports are from interactions with neighbors, calls from tenants or staff and clients. Reports to be completed daily, weekly, monthly, and as requested by Leadership
• Completes regular reports on interaction with neighboring businesses daily, weekly, monthly, as requested by Leadership.
• Uses verbal skills to de-escalate disruptive situations involving clients/tenants/participants/guests/non-guests.
• Highly trained in first level trauma informed care, local social service referral options, motivational interviewing, mental health first aid, and crisis response. Understanding when to escalate/refer to MHP and or Law Enforcement.
• Notates maintenance issues that need addressed and picks up garbage while patrolling the neighborhood.
• Maintains contact and a cooperative relationship with CCEW (Catholic Charities Eastern Washington) Housing Sites, and neighbors, and perform periodical check-ins each day, making notations in appropriate log.
• Performs outreach for clients or residents with safety concerns. Including safety planning, referrals to treatment and behavioral health providers. Works as part of the larger CCEW integrated team assisting the resident/client in meeting their supportive service goals.
• Sustains an ongoing cooperative relationship with police and other local community security officers or associations.
• Provides relevant safety awareness for clients, staff, residents, counselors, and volunteers.
• Acts as Safety and Security POC (point of contact) to on duty operations and administrative staff.
• Performs other relevant duties assigned by Supervisor and Administrative staff, performing as a team member to assure that productivity outcome measures are achieved for the operations of the shelter. Other duties may include picking up litter or assisting with shelter coverage during staffing shortages.
• Utilizes security surveillance of systems to identify problem individuals within the neighborhood.
• Through regular interactions with clients, residents, guests, and patrons makes appropriate referrals to relevant social services.
• For members of the Downtown and

Spokane Falls Divisions:

Expectation is 70% of time spent on permanent supportive housing service provision, (following the fidelity model of PSH) and 30% of time on security services.

• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA (Health Insurance Portability and Accountability)).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:

to perform this job successfully, an individual should have an associate degree in criminal justice, a social service field, or related field, or equivalent experience.

Demonstrated leadership, management, safety, and protection skills are mandatory. Ability to compassionately interact with the mentally ill, substance abusers and homeless populations. Have a basic knowledge of Word, Office, and PowerPoint.

Certificates/Licenses:

To perform this job successfully, an individual must have a valid Driver's License and the ability to drive for work use.

Successfully pass background check applicable to position.

Physical Abilities:
To perform this job successfully, an individual must be able to:

• Regularly stand, climb, walk, hear/listen, talk
• Frequently lift up to 40 pounds, pull/push, carry, grasp, reach, stoop, kneel.
• Occasionally sit, crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus
• Wear, use, operate the appropriate personal protective equipment, tools, and uniforms assigned to them, at the discretion of Safety supervisor(s) and CHC leadership

Mental & Other Skills/Abilities:
To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours to meet work expectations.
• Computer/

Technical Ability:
working knowledge of: Word Processing software, Spreadsheet software, Internet software.

• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: This job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter or neighborhood.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma. Regular contact with individuals under the influence of narcotics or other intoxicating substances.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Strong smells: such as urine or body odor.
• Potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided).

CCEW Mission

CCEW is an equal opportunity employer.

All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

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