Senior Service Coordinator

7 days ago

Hayward, California, United States KDC Construction Full time
The Senior Coordinator is responsible for delivering service to their assigned region or customer. The role manages service technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs assigned by the customer (external/internal). The role is responsible for scheduling, coordinating, and customer development.

The Senior Coordinator develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific KPIs are met.


Apply if you:
Bring a cooperative spirit to your team and neighboring department.
Have an understanding that through your contributions, you aid in the overall Company's success.
Pursue continuous efforts to see beyond current business modes and methods.
Embody an understanding that as a committed team member, tenure with an organization is achievable.
Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Job Description:
Cirks Construction Inc.

(CCI), dba KDC Construction, is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community.

We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2023, presented by the Orange County Register.

Apply if you:
Bring a cooperative spirit to your team and neighboring departments.
Have an understanding that through your contributions, you aid in the overall Company's success.
Pursue continuous efforts to see beyond current business modes and methods.
Embody understands that an organization's tenure is achievable as a committed team member.
Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
Essential Job Functions Managing and overseeing all incoming repair requests and preventive maintenance jobs (internal/external) assigned by customers.
Manages service technicians, subcontractors, and vendors.
Complies with customers' priority matrix requirements and service level requirements.
Ensures all work requests are completed on schedule and updated in customer systems.
Ensures timely follow-up and resolution to work exceptions.
Ensures and validates the quality of work provided.
Ensures timely proposal submittals to customers.
Requests equipment and supplies to maintain inventory and ensure availability of required items to complete the necessary installation/repair.
Works in conjunction with Service Managers to evaluate Technicians' performance.
Works with the Service Manager/General Manager and the Human Resource Department to implement progressive disciplinary and employee development activities.
Ensures proper safety rules, regulations, and incident reporting are followed.
Serve as an escalation point for customers.
As needed, could interact with the client(s) in the field.
Serve as point person for department general manager/Sr Service Manager; coordinate projects and other tasks as necessary.

Responsible for working safely, adhering to all aspects of our Health, Safety, and Environmental Program, and supporting all Company safety efforts.

Performs other duties as assignedEducation, Experience, and Skills High school diploma or equivalent.
Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
Ability to interpret architectural plans and specifications.
Positive customer focus, always considering the impact on our customer and their customers.
Ability to interact with a diverse customer roster.
Carefully considers cost/benefits.
Strong written and verbal communication skills.
Demonstrates attention to detail, creative problem-solving, and analytical skills.
Able to deal with frequent changes, delays, or unexpected events and communicate accordingly.
Supports the organization's goals and values.
Looks for ways to improve and promote quality.
Follow all Company and customer policies and procedures.
Must have a flexible schedule and be willing to work some nights and weekends as needed.
Possess the vehicle and tools required to perform job functions.
Proficient with computers and familiar with Microsoft Software Suite.

Must possess or be able to obtain an appropriate state driver license before employment, a clean driving record and reliable transportation.

Cirks Construction Inc. (CCI), dba KDC Construction, offers a competitive salary range of $58, ,000.00 while considering the candidate's experience and a comprehensive benefits package for full-time employees: Medical insuranceDental HMO and PPO insuranceVision insuranceLife/AD&D insuranceFlexible Spending Accounts
  • Unreimbursed Medical and Dependent Care401(k) retirement planVacation and Sick TimeHolidaysAre you ready to invest in your future at KDC?KDC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr

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