Sr. Member Solutions Specialist

2 weeks ago

Portland, Oregon, United States Unitus Community Credit Union Full time
Job DescriptionJob Description

At Unitus, each employee has an opportunity to make a difference for our members. The Sr. Member Solutions Specialist mitigates risk to the Credit Union by analyzing the financial situation of delinquent or financially stressed members and negotiating solutions to lower collections risk and net loss exposure to our membership, ensuring our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

* This position is on-site at Unitus Business Center, Tigard. Hybrid schedules are available after training completion.

Primary duties:

  • Complete moderate/advanced functions pertaining to delinquency/default of a variety of loans to ensure payments, recovery, problem resolution, and protection of the Credit Union's interests.
  • Monitor accounts and perform follow up as needed to ensure payments are received, including pay-by-phone for members.
  • Make appropriate referrals for repossession, charge-off, and referral to outside agencies.
  • Provide backup Sr. Specialist team with support for bankruptcy, repossession, hardship modifications, and/or charge-off and recovery assignments.
  • Handle negative share situations in fraud and deceased cases.
  • Maintain spreadsheets for repossessions and write-offs.
  • Balance GLs for write-off, negative share write-off, and pay-by-phone processing.
  • Meet department goals for delinquency, write-off, and recovery, while handling a high workload and call volume.

As an ideal candidate, you will have:

  • High school education or equivalent certificate
  • A minimum of 6 years related experience in a financial institution, including current knowledge of debt collection practices in consumer and real estate loans.
  • Experience in bankruptcy, repossession, judgements, small claims, hardship modifications, charge-off and recovery.
  • Financial statement understanding and analysis experience would be preferred.
  • Formal certification or education related to the collections field is a plus.
  • Bilingual language skills would be useful but not required.

What's it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.

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