Operations Manager

1 week ago

Lake Oswego, Oregon, United States State of Oregon Full time
Job Description:

We are delighted to be an Equal Opportunity Employer. We are actively striving to establish a fair agency guided by principles of inclusivity, with the aim of creating a workplace free from discrimination, bias, and racism. We firmly believe that teams where every individual can authentically be themselves play a vital role in fostering a dynamic workforce capable of effectively serving communities. We strongly encourage candidates from historically underrepresented racial/ethnic backgrounds, women, persons with disabilities, veterans, LGBTQIA2S+ community members, and others to submit their application.

An exciting opportunity awaits you. Are you interested in making a positive difference in the lives of Oregon residents who require support and resources? Would you thrive in leading a diverse team that collaborates and learns together to serve children, families, and communities? If your answer is yes, we are eager to hear from you.

The team is hosting an informational session to provide candidates with the chance to ask questions and gain deeper insights into this role. Please refer to the end of this job posting for more details.

Oregon Department of Human Services (ODHS), Where You Belong and Can Impact Change

  • When you become part of our organization, you join a community of over 10,000 dedicated employees committed to assisting Oregon residents in achieving well-being and independence through opportunities that empower, respect choices, and preserve dignity.
  • Engage with ODHS Employee Resource Groups (ERGs) and discover a place where you belong, can build relationships, and engage in collective learning. ERGs are employee-led committees that not only support one another but also contribute to realizing ODHS' mission and vision.
  • We are dedicated to constructing an agency that is antiracist and fair. Equity serves as the foundation of our role as a human services agency, and we are devoted to embedding equity into all aspects of our operations.
  • We acknowledge that life is unpredictable, and ODHS prioritizes your well-being. Enjoy a healthy work-life balance, 11 annual paid holidays, flexible work arrangements, and comprehensive benefits including medical, dental, vision, and more.

Qualifications Needed

  • Four years of leadership experience, supervision, or closely related roles.

OR

  • One year of relevant experience plus a bachelor's degree in a related field.

Key Requirements

We are seeking candidates with:

  • Experience leading or supervising teams, delegating tasks, and assessing workloads.
  • Demonstrated experience in overseeing organizational change processes that impact staff, programs, communities, and external partners.
  • Strong familiarity with implementing people-focused and trauma-informed principles to support staff and the public.
  • Proficiency in explaining regulations and protocols.
  • Experience in collaborating with peers, colleagues, and community partners to achieve common objectives.
  • Proven dedication to executing tasks through an antiracist and equitable approach.
  • Ability to adjust communication style based on the target audience, actively listen, and communicate empathetically.

Ensure that you clearly demonstrate how you embody these attributes in your application materials, as they will influence the candidate selection process.

Overview of Your Responsibilities

As an employee within the State Service Program (SSP), you will play a crucial role in providing assistance and services to aid individuals in moving out of poverty and towards holistic well-being.

As an Operations Manager, your duties will encompass:

  • Overseeing the daily operations of the branch office, including managing Family Coaches, Engagement Specialists, Support Staff, and the Community Partnership Coordinator.
  • Proposing revisions to policies and procedures, defining work schedules, setting clear expectations, and monitoring staff performance.
  • Providing leadership and executing administrative tasks to achieve the agency's objectives and goals.
  • Encouraging and modeling innovation and continuous learning.
  • Collaborating with the community to design and deliver services tailored to the specific needs of families and individuals in the area.
  • Ensuring prompt response to grievances, community complaints, and fraud allegations.
  • Striving to provide culturally sensitive services where individuals are treated with dignity, compassion, and respect, recognizing and valuing the worth of every child, individual, family, and community while upholding their dignity.
  • Working towards realizing ODHS objectives encompassing integrity, stewardship, responsibility, respect, equity in service delivery, innovation, and professionalism.

Working Environment

  • Your duties will be performed at the Office located in Clackamas.
  • Your work hours will be from 8 a.m. to 5 p.m. PST, Monday through Friday, with occasional early or late shifts.
  • Availability for emergency contact 24/7 is required, potentially involving carrying an electronic device for immediate accessibility.
  • Interactions may involve diverse individuals, including those who have encountered trauma and may struggle with emotional regulation, necessitating quick decision-making to ensure safety.
  • This position is fast-paced, involving frequent interactions with individuals and families.
  • A valid driver's license or suitable transportation method for regular travel is necessary.
  • Travel may be required for attending state-level meetings, trainings, or conferences.

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