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Technical Support
7 days ago
Job Title:
Technical Support
Job ID:
(phone number removed)
Contract Duration: 9+ months
Job Location:
Troy, NY 12180
Position Type:
Hourly contract (W2 only)
Note:
This is 100% onsite.
Job Description:
2-3 years of technical support experience is required.
Experience with asset retrieval, ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB.
Ensures client specific Service Level Agreements are met.
Ensure incident and request tickets are updated accordingly within the ticketing system.
Experience with Microsoft Outlook, teams, Word and Excel.
Strong customer service skills preferred.
Requires teamwork, ability to work independently, clear communication both verbally and written.
Maintains a high degree of professionalism in actions, demeanor and dress.
Contact details:
Liza Marcus
Sunrise Systems Inc.
Desk:
Email:
(url removed)|
URL:
(url removed)
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