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Director Order Operations

3 months ago

Lawrenceville, Georgia, United States Sage Full time

Director Order Operations

Job Description

As a Director of Order operations you will be overseeing the strategic deliver y of best-in-class order operations (sales order generation, customer billing and other sales order administration activities) across the NA region.

Key Responsibilities

Key accountabilities and decision ownership:

  • Operational leadership of all Order Operations teams across the NA region including setting of annual plan for the function
  • Responsibility for resource allocation across all NA region (~50 colleagues) and delivery of pan-NA resourcing efficiencies
  • Provide strategic input into effective operation of end-to-end GTM/Order-to-Cash processes across NA
  • Develop and execute a location/shared services strategy for Order Operations in NA and execute against that strategy
  • Develop a consistent scope framework and language for Order Operations across Sage, in partnership with EMEA Order Operations Director
  • Harmonize Order Operations scope accordingly across NA
  • Design and deliver a program of continuous operational and process improvement across all NA Order Operations teams, linking to the Finance Automation program and the 'GMO' system migration program
  • Build strong relationships with NA Sales, Customer Success/Support and Finance Operations teams, supporting them on improving end-to-end Order-to-Cash processes and outcomes
  • Partner with VP Financial Control to improve internal control environment to efficiently monitor transaction risk and financial exposure

Qualifications

  • 8+years of experience in Sales operations
  • Strong communication, influencing & coaching skills to inspire and motivate teams
  • Extensive experience of successfully managing senior stakeholders as customers
  • Extensive experience of running operational order operations teams or similar
  • Extensive experience of delivering successful process transformation initiatives
  • Innovative, open minded approach to process change
  • Wide knowledge of industry trends in order operations and related processes/fields
Preferred
  • Experience of process innovation practices such as Design Thinking
  • Comprehensive understanding of Sage / enterprise level GTM and Order-to-Cash processes
  • Good understanding of Sage products / SME accounting and people software market
  • Good understanding of Sage / enterprise level billing and entitlement systems
Plenty of perks
  • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
  • Comprehensive health, dental and vision coverage
  • 401(k) retirement match (100% matching up to 4%)
  • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
  • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
  • 5 days paid yearly to volunteer (through Sage Foundation)
  • $5,250 tuition reimbursement per calendar year starting 6 months after hire date
  • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
  • Library of on-demand career development options and ongoing training offerings

What it's like to work at Sage:

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Li-SH1
Function

Customer Operations

Country

United States

Office Location

Lawrenceville

Work Place type

Hybrid

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