Lead Technical Writer

1 week ago

Brockton, Massachusetts, United States Thales Full time
Location: Noida Berger Tower, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Technical Writer:

As a Technical Writer for the Software Monetization team, you will be part of a dynamic software engineering team working on several products. You will be working in an Agile environment collaborating closely with the engineering team, with minimum supervision. Your primary role will be to create and edit technical product documentation, such as developer guides, user manuals, web service guides, API reference manuals, installation manuals, help documents, and tutorials. You will need to effectively plan, schedule, research, and write.

A week in the life of a Technical Writer:

Define target audience, outline manuals, and write documentation that is technically accurate and conforms to company's writing style guidelines. Document new features and maintain existing documentation, including online helps and PDFs. Work closely with developers, product architects, and product owners to create technical documentation with a high focus on clarity, completeness, accuracy, and usability. Obtain product information from agile meetings, specifications, supplemental material, and discussions with project engineers. Participate in peer review processes to improve documentation quality. Contribute to develop and maintain existing documentation processes, standards, checklists, and templates. Suggest screen labels and error messages with a focus on improving the customer experience (UX). Create graphics to supplement flow and presentation of the content.

Skills and experience you will gain:

Acquire fundamental knowledge of technical writing to help you create effective technical documentation. Learn using the MadCap Flare IDE for content writing. Familiarize yourself with single-source documentation development methodology. Learn how to collaborate and obtain information through research, interviews, and experimentation. Enhance your decision-making and planning skills. Develop hand-on expertise in source control systems, including Git and SVN. Gain proficiency in project management tools, such as JIRA and Confluence. Acquire an understanding of software licensing concepts and various new emerging technologies. Students pursuing Bachelor's degree or equivalent. Graduates are also welcomed. Excellent written and verbal English communication skills. Have a knack for researching and diving deep into a topic. Proactively adapt to a fast-paced environment with changing priorities, tight deadlines, and emerging technologies.

Nice to have:

Hobby in Journalism, writing blogs, or a related field. Familiarity with programming and scripting languages. Familiarity with CSS. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

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